Medical Information Specialist

Auris Health

Auris Health

Zug, Switzerland
Posted on Thursday, August 24, 2023
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Job purpose
• Responsible for scientific, practical and medical information on various company products, makes independent decisions on routine requests and formulates proposals for non-routine requests
• Management of medical/scientific information sources and data bank management
• Supports the Information Officer in approving promotional material
• Supports the Market Access Team with KVV 71 requests for value optimizer products

Job responsibilities
• Compiles information, prepares documents and answers for medical/scientific requests from customers and patients (includes support of Customer Service Center by answering the Medical Information Line)
• Documents Drug Adverse events and Product complaint information and ensures transfer of information to pharmacovigilance department
• Ensures coverage of phone requests via Medical Information Line during office hours
• Responsible for correct triage of written requests
• Management of medical/scientific information sources (internal data storage, Ldrive, sharepoint etc.) and data bank management
• Documents activities related to the information developed and answers provided for future tracking and retrieval (iConnect)
• Training of Janssen employees on Medical Information relevant content (SOP, customer request process)
• Regular statistical analysis of Medical Information data relevant for Medical Affairs dashboard
• Evidence search for the KVV71 evaluation of the value optimizer products, primary contact point for the KVV 71 mailbox VOT
• Supports the approval of promotional material according to Arzneimittelwerbeverodnung (AWV), Heilmittelgesetz (HMG) and Pharmakodex
• Supports the Marketing team in elaborating solutions for correct wording


• Generally requires 2-4 years related experience
• University/Bachelor’s Degree or Equivalent
• Compliant behavior according to J&J guidelines, J&J Credo and and local laws
• Project Management Skills
• Fluency in German and English required, French is considered an advantage
• Strong business acumen with sense of urgency
• Positive dissatisfaction and aspiration to beat the odds
• Strategic thinking and analytical skills
• Customer centricity and strong external focus
• Effective collaboration and strong networking skills
• Effective communicator with strong influencing skills
• Accountability and excellence in execution
• High learning agility and open mindset for change
• Winning mindset and motivated to work in a high performing team
• Able to lead in a matrix