Senior Manager, R2P Service Delivery

Auris Health

Auris Health

Suzhou, Jiangsu, China
Posted on Monday, August 28, 2023
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Approximate Percentage of Time

Major Duties/Responsibilities


Talent Management

·   Manage the training and development of organizational talent

·   Conduct talent and organization analyses, assess change impacts, and support change management integration activities

·   Create and manage training plans, talent development initiatives, communication plans, and succession planning activities

·   Communicate procurement organization strategy, policies, and organizational competencies


Service Delivery Management

Ensure R2P service delivery meets agreed service levels:

·   Concierge Management

o Receive, analyze, and resolve supplier inquiries and disputes

o Manage purchase execution, contract intake, sourcing events, and exception purchase needs

o Track and monitor the deliveries of goods and services

o Communicate compliance requirements, stakeholder management, and change management integration activities

·   Shopping Cart Validation

o Completion and processing of purchase requisitions Create and approve purchase requisitions

·   PO Life Cycle Management

o Receive, analyze, and resolve supplier inquiries, disputes, and payment discrepancies

o Monitoring missing goods receipts, aging items (invoice approval, Goods Receipt, mismatches, RFIs, approvals …)

o Issue resolution including PO Change/Cancel, PO Close, resolving price mismatches, RFIs.

·   R2P Business End-Users - Supplier Management

o Process PO generation, requests for payments and manage the corporate P-card program Approve purchase orders / requests for payments and manage the corporate P-card program

o Perform root cause analysis for purchase order discrepancies, inquiries, disputes, and blocked/unblocked invoices to ensure alignment of PO and invoice to drive further automation / prevent re-occurrence of issues

o Perform supplier enablement

o Support & execute compliance relating to data standards, policies, and procedures

·   Help Desk (Escalation Point)

o Receive, analyze, and resolve procurement process inquiries and disputes

Implement communication plans, change management frameworks, and support change management integration activities


Business Partnering and Management of 3 rd Parties

·   Define and Implement operational and tactical governance with the business to review service performance, ensure agreement on and prioritization of required improvements (in accordance with the ESP framework), drive further standardization of affiliate processes.

·   Connect with business stakeholders at various levels to keep a finger on the pulse to quickly spot service issues, process inefficiencies, compliance risks

·   Provide oversight and governance of 3 rd party service providers ensuring a seamless experience to the business.


Continuous Improvement

·   Identify / Develop best practices & leverage across affiliates to ensure effective & efficient deployment of standard processes within affiliates

·   Gather and analyze R2P process and service performance data, perform root cause analysis, use benchmark data and best practices to identify opportunities for improvements.

·   Lead the prioritization and implementation of key continuous improvement projects On Time, On Budget & On Quality

·   Track & report benefits achieved




Required Knowledge, Skills and Abilities (Uncompromised requirements for the role) :

(Include any required computer skills, certifications, licenses, languages, etc.)

Key skills include:

o    Demonstrates traits and behaviors in line with J&J Credo

o    Professional certification (e.g. CPA) desirable

o    Experience in shared services center of a multinational corporation (desirable)

o    Excellent Oral and Written Communication Skills

o    Experience in Business Partnering, Stakeholder Management and Customer Service

o    Languages (Japanese/Chinese/English)