Senior Director, Supplier Management and Operations Excellence

Auris Health

Auris Health

Sales & Business Development, Operations
United States
Posted on Tuesday, August 29, 2023


Janssen Pharmaceuticals is recruiting for a Senior Director, Supplier Management and Operations Excellence to be based in Horsham, Pennsylvania or Titusville, New Jersey.

At the Janssen Pharmaceutical Companies of Johnson & Johnson, what matters most is helping people live full and healthy lives. We focus on treating, curing and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found.

We are Janssen. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it.

About Us

At the Janssen Pharmaceutical Companies of Johnson & Johnson, what matters most is helping people live full and healthy lives. We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found.

We are Janssen. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it.

Job Description

Janssen is committed to raising the bar on patient experience (Px). The Patient Engagement and Customer Solutions (PECS) organization is focused on creating more personalized, seamless, and supportive experiences for patients starting treatments across the Janssen portfolio.

The Senior Director, Supplier Management and Operations Excellence (SMOx) is responsible for Patient Support Program excellence in the execution of Janssen NA patient engagement strategies. You will lead a team responsible for strengthening a network of supplier partners with the strategy, capabilities, culture, and scale to support improving the impact of patient experience across the Janssen NA portfolio. You will also lead the creation and execution of program standards and process excellence spanning concept design, RFPs, supplier selection, contracting, audits, and performance monitoring. In this role, you must build and maintain strong working relationships with Marketing, Patient Experience, Payer Access Teams, Sales, IT, CS&O, Procurement, Legal, Finance, Healthcare Compliance, Training, Policy & Advocacy.

A Day in the Life

Every patient’s healthcare experience is unique – shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. Janssen recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.

The Senior Director, Supplier Management & Operations Excellence leads a team responsible for network strategy, operational standards and strong compliance that aids in building industry-leading patient support.

  • People Development: Coach, develop and motivate direct reports and broader organizational talent
  • Strategic Planning: Optimize and lead the Janssen NA Pharm holistic sourcing strategy for all Px services across all brands and capability needs.
  • Strategic Partner Identification: Identify preferred partners to support Janssen’s desired Px through market scanning, capabilities and culture reviews, performance audits.
  • Partner Selection & Development: Support RFP process and partner selection by identifying & developing preferred partners that can deliver on current & future program requirements defined by Px strategy and patient services operations teams. Drive for technology and analog improvements, innovation, and influence of strategic partners capability roadmaps.
  • Partnership Management: Put in place formal governances, goals & objectives and communication channels for Px suppliers and partners. Provide alliance related guidance to supplier and internal teams to aid improved partnership behaviors, performance & growth.
  • Governance & Performance Management: Partner with the PECS leadership team, procurement, compliance & quality to develop contractual KPIs that align to brand Px objectives and support performance management. Create standards and analytics engine to drive operational excellence, impact, and scale across portfolio.
  • Program Build: Support innovative & effective contracting and program development with partner suppliers and internal approval teams; Lead the development of program & portfolio compliance oversight of all suppliers.
  • Proof of Performance: Manage process and documentation for proof of performance for services delivered by PECS supplier partners.
  • Compliance & Monitoring: Develop & execute supplier program oversight & monitoring approach with input from supplier partners, PECS leadership team, procurement, compliance & quality.
  • Training & Development: Recommend internal and supplier training needs to Px Excellence team based on outcomes of compliance and monitoring, voice of key stakeholders.
  • Culture: Support a culture of learning, smart risk-taking and experimentation. One that makes work for the teams ‘lighter’ and optimizes ways of working to deliver speed to impact.
  • Diversity, Equity, and Inclusion: Create an inclusive environment in support of the company’s commitment to equal employment opportunity and the value of a diverse work force.
  • Leadership & Ethics: Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements

About You

You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a great support experience that patients will remember and want to tell other people about – and you hold your team and your suppliers to that high standard. You welcome the challenge of working in a highly visible, highly accountable role where you can meaningfully impact the health and wellbeing of others. You feel energized to be part of a team that is building new capabilities and ways of working. You consistently deliver great results, but even when you fall short – you learn from it.


· A minimum of 10 years of healthcare business experience (EX: customer service, sales, marketing, supplier management, procurement, payer/access experience, operations, supply chain, analytics) is required, of which 5 years demonstrate customer service or operations experience.

· A minimum of 5 years of proven performance in leading teams of 10+

· Experience in developing, maintaining and influencing strategic supplier relationships

· Successful track record of developing talent and leader of leaders

· Experience in at least one of the areas below is required (a mix of experiences across several of these domains is preferred):

o Services and/or customer experience marketing

o Strategy development

o Operations strategy & management

o Working across a matrixed organization

o Capabilities building

o Change management

o P&L management

· Communication. Excellent oral and written communication skills, including the ability to manage conflict and defuse difficult situations.

· Relationship building. Excellent interpersonal skills with a demonstrated track record for forging strong, productive relationships with a diverse array of customers and colleagues.

· Collaboration. Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations.

· Resourcefulness. Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction.

· Accountability. Eager to set ambitious goals and take ownership for results. Proactive defining actions and following through.

· Flexibility. Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments.

· Travel. This position is based in Horsham, PA or Titusville, NJ and requires up to 30% domestic travel.

Do you strive to join an outstanding team that is dynamic and constantly evolving? Is career growth and opportunity appealing to you? Apply to this opportunity today.

The target salary for this position is $160,000-$276,000.

Thriving on a diverse company culture and celebrating the uniqueness of our employees, we are committed to inclusion. We are proud to be an equal opportunity employer.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.