Description

• Attend service calls independently, effectively and on time by recognizing customers’ needs and adding value to gain customers loyalty.
• Perform in-field service activities such as installations, periodic maintenance, upgrades and repairs.
• Coordinate the flow of equipment received at Technical Service Center (TSC) from the region for repairs and return; maintain a goal of 10 working days.
• Communicate independently in the right manner with internal and external customers.
• Receive / Log service calls and complaints, communicate with distributors engineers and proactively respond to their needs.
• Monitor warranty / service contracts and follow up on their expiry.
• Monitor spare parts movement and replenish effectively to ensure excellent after sales technical support.
• Maintain installation base for all products supported by TSC.
• Collaboration across franchise and business partners in the region.
• Routine admin work such as quotes, orders, invoicing, shipping, communications, and follow-ups.

Qualifications

• Education: University/Bachelor’s Degree in Biomedical / Electrical / Electronic Engineering.
• Years of experience: Generally requires (3+) years related experience.
• Outward Looking-Customer centric.
• Business and results driven.
• Interdependent partnering ability.
• Prudent risk taking.
• Active team player.