Service Repair Engineer 1 out of 6

Auris Health

Auris Health

Santa Clara, CA, USA
Posted on Sunday, July 2, 2023
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Johnson & Johnson is recruiting for a Service Repair Engineer, Flexible Robotics to be located in Santa Clara, CA.

The Global Customer Success Service operations team is looking for a Service Repair Engineer to provide support for our robotic systems. Robotics & Digital Solutions is part of Ethicon, Inc., a global leader in surgery with products and solutions found in almost every operating room around the world. Ethicon has made significant contributions to surgery for more than 100 years from creating the first sutures, to revolutionizing surgery with minimally invasive procedures. Our continuing dedication to Shape the Future of Surgery is built on our commitment to help address the world's most pressing health care issues and improve and save more lives. Through Ethicon's surgical technologies and solutions including robotics, digital solutions, sutures, staplers, energy devices, trocars and hemostats and our commitment to treat serious medical conditions like obesity and cancer worldwide, we deliver innovation to make a life-changing impact. For more information, visit www.ethicon.com.

Responsible for the test, repair, and disposition of Service Returned Material Authorization (RMA) products for Robotic Platforms. The Service Repair Engineer is responsible for the service and repair of designated electronic or mechanical products in the most efficient manner, and is responsible for adhering to established quality standards. This person may work with the site Engineering, Manufacturing, and Quality teams, including the Complaint department and technical support to determine the root cause of product failures. The Repair Service Engineer will also be responsible for following all local and global policies and procedures.

What You’ll Do:

  • Perform test and repair of Robotic Platforms at the system, subsystem, interface, and component levels
  • Document test plans, results, conclusions, and traceability with product requirements and design specifications
  • Analyze test failures, troubleshoot, identify root cause of failures, and verify corrective actions
  • Establish customer satisfaction through excellence in repair and support of customer products
  • Support the Quality System and Quality Policy by following procedures/work instructions and creating records to meet the requirements of the Quality Management System
  • Maintain inventory, tools, certified test equipment, and items related to the Service Repair Depot
  • Manage Field Service parts inventory by working closely with the Planning organization
  • Provide assistance with failure analysis of RMAs and properly documents findings
  • Follow all applicable work instructions, set up and operate machines/equipment /fixtures to perform repair and testing processes
  • Provide detailed symptom descriptions for failures uncovered during functional test and calibration to assist in component-level troubleshooting
  • Conduct complex quality inspection of own or other’s work to ensure workmanship standards are met
  • Apply Good Manufacturing Practices (GMP) and Good Documentation Practice (GDP) principles to assembly, test records and related documentation
  • Identify and escalate nonconforming products and support root cause investigation alongside manufacturing engineering
  • Train and mentor new Engineers in assembly and test operations as needed


Required Education: 

  • Associates degree Mechanical, Electrical or Industrial Engineer. Or equivalent combination of experience and education

Required Skills & Experience:

  • 5+ years of medical device or capital equipment service repair experience
  • Ability to read mechanical drawings and wiring schematics
  • Ability to work with and configure computer hardware and software
  • Understand and apply GMP and GDP principles
  • Sound analytical reasoning and problem-solving skills
  • Innovative, independent, driven, and results oriented
  • Methodical and comprehensive, yet flexible and able to easily adjust to evolving requirements and navigate in a fast-paced environment to meet tight schedules
  • Effective and proactive written and verbal communication skills
  • Ability to collaborate within a cross-functional array of mechanical, electrical, system, and software engineers

Preferred Skills & Experience:

  • Support experience in Robotics
  • Agile PLM experience
  • SAP experience
  • Bachelors degree in Mechanical, Electrical or Industrial Engineer

Work Environment:

  • This position operates in a laboratory/assembly environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. 

Physical Demands: 

  • May require lifting of up to 50 lbs. and operation of hoisting equipment for heavier loads
  • May require prolonged periods of standing, bending, sitting, and kneeling during system assembly

Position Type and Expected Hours of Work: 

  • Availability to work extended day shift preferred (8AM-4:30PM) to overlap with R&D and Manufacturing

The anticipated Hourly pay range for this position is:  $38.14/HR to $61.03/HR

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against based on disability. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.