Service Center Support Technician 1

Auris Health

Auris Health

IT, Customer Service
Cincinnati, OH, USA
Posted on Friday, August 25, 2023
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Johnson & Johnson is recruiting for a Service Center Support Technician, to be located on-site in Cincinnati, OH.

Robotics & Digital Solutions is part of Ethicon, Inc., a global leader in surgery with products and solutions found in almost every operating room around the world. Ethicon has made significant contributions to surgery for more than 100 years from creating the first sutures, to revolutionizing surgery with minimally invasive procedures. Our continuing dedication to Shape the Future of Surgery is built on our commitment to help address the world's most pressing health care issues and improve and save more lives. Through Ethicon's surgical technologies and solutions including robotics, digital solutions, sutures, staplers, energy devices, trocars and hemostats and our commitment to treat serious medical conditions like obesity and cancer worldwide, we deliver innovation to make a life-changing impact. For more information, visit www.ethicon.com .

What You’ll Do :

Maintain shipping and receiving areas

Receive, inspect, and stock spare parts from multiple suppliers

Receive and decontaminate returned equipment

Pack and ship medical devices and spare parts to domestic and international destinations

Manages movement of devices from various locations within the service center

Transfer devices to various inventory locations

Deliver miscellaneous packages to the requestor

Updates service system(s) for all product movement, ensuring accurate inventory and asset management


Required Education: 

  • High School diploma or General Educational Development. Or equivalent work experience.

Required Skills & Experience:

  • 2+ years of experience working for large transportation, e-commerce, or shipping companies (i.e., UPS, FedEx, DHL)
  • Strong verbal and written communication skills are required
  • Strong typing skills are required
  • Strong initiative and follow through is required
  • Strong prioritizing, organizing, and planning skills are required
  • Ability to work in a fast-paced environment is required
  • The ability to work effectively on a team is required
  • The ability to work independently without strong supervision is required.

Preferred Skills & Experience:

  • Experience with FedEx and DHL Shipping software
  • Experience with Microsoft office
  • Experience with Salesforce software
  • Experience with warehouse organization
  • Experience in problem solving and continuous improvement

Work Environment:

  • Office work, Work at a bench – similar to a manufacturing floor; Regular use of a computer to receive and input information related to the service process. 

Physical Demands: 

  • May require lifting of up to 50 lbs.
  • Bend, stoop, and reach upper & lower shelving.
  • Operation of hoisting equipment for heavier loads
  • May require prolonged periods of standing, bending, sitting, and kneeling during system assembl

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against based on disability. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.