Description

Abiomed is seeking an  LMS Administrator  for our Danvers, MA location to manage day-to-day technical and operational support for our Cornerstone OnDemand LMS.

The  LMS Administrator  is the first line of customer support for content owners and end users. This role is responsible for the successful configuration and deployment of online training content based on requestor’s parameters and for ensuring a positive end user experience for content consumption. The  LMS Administrator  will work directly with the Manager of Educational Resources on all things system related and to ensure adherence to system standards and governance policies.
 

The LMS Administrator’s responsibilities include:

• Delivering functional and technical support
• Creating learning objects including online courses, events, sessions, curriculums, materials, videos and checklists with proper configuration based on system standards and governance
• Creating test questions and exams and maintaining accuracy of test question database
• Creating static and dynamic learning assignments with deep links and custom email configuration as needed
• Analyzing user data to develop dynamic and static groups and determine opportunities to automate assignments
• Building reports
• Maintaining version control, updating content as needed and ensuring assignments are deployed appropriately to meet compliance standards
• Working with the Quality Assurance team to ensure accurate creation and deployment of SOP training; assist with FDA audits as needed
• Providing end-user trouble shooting and technical support and issue remediation via internal ticketing system
• Resolving end-user problems quickly and ensure that training content is running without interruption and that a quality end-user experience is maintained
• Monitoring recurring issues and communicating to the Manager of Educational Resources; proactively identify potential sources of increased efficiency and enhancements
• Managing local custom pages
• Participating in quarterly software release meetings, discussing updates and new enhancements; test new feature functionality as directed
• Working with the Training Content Specialist to audit content and make configuration and meta data updates as needed, (including language localization) to provide better customer experience
• Participating in regular meetings with the Educational Resources team; working collaboratively to ensure LMS governance model is being followed and system is optimized

Qualifications