Loaner Coordinator

Auris Health

Auris Health

Jeddah Saudi Arabia · Riyadh Saudi Arabia
Posted on Monday, September 4, 2023


Johnson & Johnson Medical is recruiting for Loaner Coordinator role to be located in Jeddah or Riyadh.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. And our culture is interconnected by the shared values of Our Credo . It’s a culture that celebrates diversity and diverse perspectives. It helps employees achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities.

Summary of the job:

The main task of a Loaner Coordinator in JNJ is responsible for Orthokit delivery services and quality & compliance related activities for Orthokit operations.

Duties & Responsibilities

· Responsible for booking and timely delivery of the Orthokit.

· Responsible for communicating availability of the Orthokit to the respective sales rep.

· Responsible for checking and inspecting the Orthokit prior to the delivery and communicating the available set contents to the sales rep in advance via email.

· Responsible for preparing checklists along with a copy decontamination certificate to be filled and signed by all customers after the surgery, handing over the documents to the driver along with Orthokit for delivery.

· Responsible for follow up with sales rep for completion of the surgery.

· Responsible to arrange for collection of the Orthokit after the surgery along with consumption report.

· Ensure Decontaminate Certificate is available with the collected Orthokit, perform inspection and communicate the quotation of the used items to customers.

· Responsible for replenishing the Orthokit to make it ready for next surgery.

· Responsible to make sure that all the Orthokits are complete at all times.

· Responsible to inspect the quality of all instruments and implants after each surgery as per JNJ Quality and Compliance Standards.

· Responsible to check the cleanliness of all Orthokits as per JNJ Quality and Compliance Standards.

· Responsible to maintain GDP (Good Documentation Practice) of Orthokit Checklists and Decontamination reports as per JNJ Quality and Compliance Standards.

· Responsible to maintain cleanliness of shipping boxes and fleets at all times.

· Responsible to report any missing / damage instrument or implant in timely manner to the operations manager and commercial team.

· Responsible to order missing / damage instrument or implant after the approval from operations manager to make sure the Orthokits are complete at all times.

Main performance measures (Performance Goals)


· Inventory Accuracy

· Loaner Kit shipping accuracy

· CAPPA Effectiveness & Timelines


Experience Required

· Education: high school or diploma.

· Experience: fresh graduate or 1 – 3 years’ experience preferably in warehouse environment.

· Advantages: Experience from a multi-national or regional company in MedTech environment.

· Language: Arabic, basic to medium English

· Location: Jeddah or Riyadh

· Relocation availability: N/A

Leadership Behaviors Required

· LIVE OUR CREDO: Puts the needs of Our Credo stakeholders first, pursues the highest standards of quality, safety, compliance & ethics and ensures everyday actions contribute to Our Purpose

· CONNECT: Builds internal and external relationships based on respect, Collaborates openly across boundaries and acts as a team player.

· SHAPE: Inspires and contributes ideas that challenge thinking, demonstrates resilience and agility to drive and adapt to change.

· Grow : Develops self and others to reach their goals, engages in open & honest conversations and Drives performance by managing energy and taking ownership for outcomes.

Technical/Functional Skills Required

· Advanced skills in MS Office

· Strong Customer Orientation

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences

That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!