Graduate Customer Service Planner 2024 - Instrument Deployment Group
DePuy Synthes
Cork

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.

That is why we in Ireland are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!

About the Johnson & Johnson Graduate Programme:
The Graduate Programme is a collaborative programme across the Johnson & Johnson Campus Ireland Sites. It is aimed at high potential individuals who, when given the right tools, are empowered to proactively take responsibility, effect change and make a positive contribution to their teams and the business.

The Successful Candidate will have the opportunity to:

Develop relevant technical skills within their area of expertise.
Cross functional exposure both on site and within Campus Ireland.
Regular one to ones and feedback to support your on-going development.
Personal development and effectiveness training.
Skills development in influencing & communication.
Project and Project Management experience.
Introduction to new and innovative technologies.
Exposure to Senior Management Team.
Continuous professional development program with a recognised qualification.

DePuy Synthes, Companies of Johnson & Johnson , is a global leader in orthopaedic devices and supplies, including hip, knee, extremity, trauma, cement and operating room products. The Customer Service Planner within the Instrument Deployment Group is a key supply chain role, we provide a world class service to our Direct and Affiliate Global markets for the Joints Business Group. The team is also responsible for instrument set planning and governance for OUS markets.

Job Purpose:

DePuy, a Johnson & Johnson company, is a global leader in orthopaedic devices and supplies, including hip, knee, extremity, trauma, cement and operating room products. The Customer Service Planner within the Instrument Deployment Group is a key supply chain role, we provide a world class service to our Direct and Affiliate Global markets for the Joints Business Group. The team is also responsible for instrument set planning and governance for OUS markets.

IDG Customer Service Planners will:

Receive and respond to customer orders/requests.
Will enter orders into the relevant ERP system.
Research, resolve, and follow through with customer issues/complaints, deal with adverse situations, make effective decisions promptly and inform key partners appropriately.
Will respond to questions relating to delivery information, credit authorization, pricing, and product specific service-related questions.
Will liaise with supply partners to obtain and communicate delivery information, sharing information on priorities.
Will support ongoing improvements to supply chain efficiency by working closely with markets and monitoring market behaviour with a focus to enhance overall “end customer” service.
Develop and strengthen team relationships with external and internal customers in accordance with our Instrument Deployment Group, GSC, and Depuy goals and objectives.
Initiate & maintain reports and support projects as required.
Will support the development of Team members through training & coaching.
Travel may be required when driven by business needs.
Be responsible for providing service to a group of Global Markets for the Joints Business Group, across instruments, replenishment and investment.
Deliver effective and efficient solutions for global markets, working with business partners to ensure world-class service levels and supply chain performance. In particular:
Deliver effective and efficient Planning:
Drive for continuous improvement to enhance service and implement lean process improvements.
Coordinate the implementation of New Product Introductions/ Rationalization plans with OUS Markets in line with commercial and project teams.
Lead market service reviews and performance analysis with a view to improving service. Represent market supply needs and challenges within the Sales & Operations Planning process.
Proactively manage KPI’s, including OTIF, back-order metrics and ad-hoc process improvement metrics.
Perform other duties assigned as needed.
Adhere to the company’s procedures.
All employees are responsible for minimizing both the Environmental and Health & Safety effects of the work that they perform.

Qualifications

Essential:

Recent graduate (2023 or due to graduate in 2024)
Bachelor’s degree or equivalent in Business, Supply Chain, Logistics.
Excellent written and oral communication skills.
MRP/ERP systems concept knowledge.
Experience of Excel and data visualisation tools.
Effectively communicate with external and internal partners to meet IDG/GSC goals and achieve world-class customer service levels.
Ability to multi-task independently with minimal supervision.
Able to show excellent teamwork skills.
Proficient in Microsoft Office and ERP systems (JDE, SAP).
Ability to analysis and summarise data, strong working knowledge of excel.
Good Problem-Solving skills.
Drive, energy and enthusiasm for delivering to commitments.
Excellent written and oral communication, JDE, Microsoft Office.
Data mining / reporting skills.