Description

Customer Support Administrator

J&J Surgical Vision

Located in Quarryvale, Leinster - Vision Care

Diversity, Equality & Inclusion:

For more than 130 years, Diversity, Equity & Inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo. We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.

That is why we in Ireland are working to create an inclusive environment where a diverse set of backgrounds, perspectives and experiences are valued and each one of our people feel that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!

POSITION SUMMARY

Provide customer support, including order processing, query handling, sales support and communication with internal and external customers. We are looking for a professional and friendly person who will enjoy a multicultural and quality driven work environment.

Order administration

• Ensuring all orders received via telephone, fax, post, email & EDI are processed accurately and promptly upon receipt.
• Ensure daily, weekly, and monthly reporting is carried out as per business requirements.
• Provide product information and technical advice.
• Complete diverse administrative tasks according to customer/market requirement
• Ensure that all customer queries.
• order queries, stock situation, deliveries, invoices
• are resolved satisfactorily.
• Monitoring the invoicing process.
• Process returns from the customer in accordance with company policy.

Customer Loyalty:

• Manage a portfolio of top revenue generating customers in order to increase customer loyalty.
• All queries handled according to specific quality guidelines.
• Work closely with internal/external customers to build and maintain customer loyalty.
• Tailor solutions to customer needs.
• Take full ownership of all customer issues/complaints till resolution, including corrective and preventive actions.
• Identify teaching opportunities.

Cross-functional Collaboration:

• Liaise with key departments such as Sales, Warehouse, Accounts Receivable, Data Base Administration and Field Service to co-ordinate daily activities.

Compliance:

• Enforcement of new and existing JJSV policies to both internal and external customers.
• Adhere to and maintain Standard Operating Procedures.
• Participate in internal and external Quality audits.
• Keep up-to-date with process and product changes via our online Learning Management, System, in-class training and external courses.

Back up to Team Support Administrator as required (administrative tasks and invoicing).

Involvement in special projects.

Escalate all product complaints (technical and medical) to the Quality dept in the local market.

Qualifications

Qualifications

Minimum education required for competent performance:

• Educated to leaving certificate standard or equivalent; 3rd level desirable.
• Minimum experience (number of month/years and type of work experience beyond formal education) required for competent performance:
• Fluency in European language as required for the market is essential and also strong level of English.
• Computer knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm).

Additional systems skills preferable:

• Outlook
• Quality Management System knowledge an advantage
• SAP knowledge is an advantage.

Travel may be required Minimum 1 year of experience in a customer related environment.

Essential Skills and Abilities:

• Organizational skills.
• Excellent interpersonal and problem-solving skills.
• Excellent telephone manner and professional writing skills
• Team player.
• Excellent customer focus.
• Numerical skills.
• Multi- tasking
• Time management
• Initiative
• Adaptability/ flexibility

What we are about:

We are passionate about our work and play vital roles across a range of professional disciplines, and care deeply about our customers and communities. At Johnson & Johnson our culture enables dynamic and impactful careers. We share a kind of DNA where we’re each:

• Committed to caring
• Responsible to our communities
• Ready to apply our knowledge and know-how
• Rare in our background and experiences
• The drivers of our own success
• Passionate about doing what’s right

Make a unique mark in your career

If you want to be seen for the talent you bring to your work, be the driver of your own career, and work with others who share your real passion for caring and success, then we invite you to join the Johnson & Johnson Talent Community by visiting www.careers.jnj.com

If you decide to apply for the position, any personal data which you provide shall be processed by Johnson & Johnson Medical, a Johnson & Johnson company. Your personal data shall be processed for the purposes of recruitment, recruitment policy and selection.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.