At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Strong technical and analytical aptitude with the ability to apply catastrophe modelling concepts to real‑world client needs
• Excellent problem‑solving skills, with a passion for tackling complex analytical challenges
• Clear and confident communication skills, both written and verbal, including the ability to present to varied audiences
• Ability to translate complex technical or scientific concepts into clear, practical insights
• Customer‑focused mindset with a strong motivation to help others succeed
• Strong prioritisation skills, with the ability to manage multiple requests and deliver high‑impact outcomes
• Demonstrated curiosity and commitment to continuous learning
• Ability to quickly grasp new concepts and adapt to new topic areas
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency
• Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Education

• Bachelor’s or Master’s degree in mathematics, engineering, physics, statistics, economics, earth or climate sciences, risk management, insurance, or a related field

Responsibilities

This role is responsible for driving successful client outcomes by supporting the effective use and understanding of Moody’s RMS catastrophe models and products.

• Act as a first point of contact for incoming customer requests related to the full range of Moody’s RMS models and products
• Deliver timely and accurate support ranging from quick problem solving to training delivery and in‑depth analysis or interpretation
• Communicate directly with clients to understand their needs and provide fit‑for‑purpose solutions
• Partner closely with experienced colleagues and subject matter experts to deepen technical understanding and enhance customer outcomes
• Ensure all client communications are accurate, complete, and aligned with Moody’s RMS standards
• Continuously build expertise in catastrophe models, including underlying science and effective use of model inputs and outputs
• Contribute to the improvement of self‑service learning and support materials based on client interactions and feedback
• Resolve increasingly complex client requests, including handling sensitive communications and leading training sessions with minimal preparation
• Support the development of junior team members by guiding work, coordinating multi‑contributor efforts, and training new graduates

About the Team

The Model Success team at Moody’s RMS is a global group dedicated to ensuring clients realise maximum value from their investment in catastrophe risk models and data. The team works across a broad range of perils and industries, combining strong technical and scientific expertise with a deep commitment to customer success. Team members collaborate closely across regions, value diverse backgrounds and perspectives, and share a passion for helping clients better understand and manage risk.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.