Technical Product Manager



IT, Product
San Francisco, CA, USA · Los Angeles, CA, USA · New York, NY, USA
Posted on Friday, August 11, 2023

About Citizen

Citizen is the No. 1 public safety app in the U.S., with a mission to make the world a safer place. Citizen provides 911 alerts so people can use their phones to keep themselves, and the people and places they love, safe. Citizen has notified people to evacuate burning buildings, deterred school buses from nearby terrorist attacks, and led to the rescue of kidnapped children and missing people.

Citizen’s 911 alerts are accompanied by live stories, real-time updates, and user-generated content so app users never have to wonder why there are helicopters overhead or fire engines passing by. By broadcasting from the scene of an incident, communicating with one another, and reading live updates, communities are empowered by Citizen. We act fast, break news, and give people the immediate information they need to stay safe. And we’re just getting started.

Our paid products—Citizen Protect and Citizen Plus, enhance the Citizen experience by offering users powerful features like police scanner radio, historical incidents, custom alerts zones, and access to a digital guardian 24/7 help. Subscribers have used Citizen Protect to de-escalate tense domestic situations, guide emergency response to remote hiking locations, travel safely on late-night walks and Ubers.

Already relied on by millions of people every day, Citizen will expand even further across the United States this year to keep more users safe and informed. We’re looking for hardworking, mission-driven individuals to help bring Citizen to hundreds of cities nationwide.

Citizen is backed by 8VC, Founders Fund, Goodwater Capital, and Greycroft and has raised $100M+ in VC funding.

About the Role:

We’re seeking a Technical Product Manager to lead Citizen’s internal operations and AI initiatives. This individual will focus on enhancing our operations workflow of US-based radio scanner analysts who work 24/7 to ensure users get life-saving alerts as quickly as possible.

You’ll oversee AI and ML projects across Citizen, this includes: leading the roadmap for tools that enhance the efficiency of operations, refining our notification distribution logic, and defining the future of our safety recommendation algorithms.

This individual must have a proven track record of driving machine learning or AI initiatives at scale. Experience managing hybrid human data-labeling or multi-steps systems is a plus. Millions of people use Citizen to get real-time information that helps save lives. This role focuses on the heart of this mission.

This role is a technical role and also a leadership role where you will get to define the AI roadmap for Citizen with many stakeholders. Therefore, experience working with a wide set of collaborators and effective communication is essential. Expect work with a diverse set of talented operations staff, data scientists, and engineers to deliver truly impactful products.


  • Master’s Degree in a technical field, or the equivalent experience
  • Must be based in New York Area, Los Angeles, or San Francisco Bay
  • 5+ years experience total, with 2+ years having worked on AI or machine learning as a Product Manager (or similar)
  • User of the Citizen app
  • Background in executing large product roadmaps
  • Experience managing or mentoring other Product Managers

Salary Range & Benefits:

The below represents the expected salary range for this position in one of our three hubs: New York, NY, San Francisco, CA or Los Angeles, CA. We take a number of factors into account when determining compensation including your location, experience, and other job-related factors.

Salary Range: $150,000 to $190,000 annually + equity + benefits

Citizen offers a competitive benefits package including medical, dental, vision, flexible spending accounts, paid time off, company holidays, stock option plan, commuter benefits, and various wellness perks.

Citizen is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.