Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure + Athelas, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care.

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

About the Role:

Our Customer Support team works 1:1 with doctors across the United States. They troubleshoot and escalate technical issues and solve the problems of the customers.

We want our Customer Support Specialist Intern to be hungry to learn and grow in a position that is equal to customer success and technical support. If you are passionate about serving customers, have a strong sense of collaboration, and learn technical troubleshooting steps quickly, this may be your perfect role!

What You'll Do:

• Respond to some of the requests from Customers with empathy, using strong verbal and written English communication skills.

• Learn some of our Standard Operating Procedures and Service Level Agreements and implement them in troubleshooting some issues of Customers.

• Learn to analyze multiple tools and logs to determine the root cause of various components of the Augmedix technology stack (e.g. proprietary software, smartphone mobile device, customer network connectivity, employee network connectivity, server) and customer Electronic Health Record (EHR) software.

What You Have:

• Bachelor’s in any field

• Empathy for the customer. Strong sense of accountability to drive issues to resolution.

• Multi-tasking skills.

• Strong Comfortable working hybrid/night shift to accommodate US time zones.

• verbal and written communication skills in English

• Basic troubleshooting knowledge/tech savvy

Details:

• Duration: 3 Months

• Fully Subsidized meals and snacks

• Transportation: Drop Off (if applicable)

Why you’ll love working at Commure + Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector.

• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil.

• Incredible Growth: Prior to our merger in late 2023, Commure + Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly.

• Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off. Note that benefits are subject to change and may vary based on jurisdiction of employment.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com or @commure.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.