The Asahi Kasei Group operates with a commitment of creating for tomorrow. Our business sectors, Material, Homes, and Health Care, contribute to the development of society by anticipating the changing needs of those around the world. We look for candidates that offer a fresh perspective and a variety of skills to help us achieve our commitment.

We are currently seeking applications to fill the following job opening:

Company:

Asahi Kasei America, Inc.

Job Description:

We are seeking an IT Support Analyst to join our team! The primary responsibility of this position is installing, modifying, and making repairs to hardware and software systems and providing technical assistance and training to ensure proper computer operation so that end users can accomplish business tasks. This is a level 1 & 2 support role that requires strong customer service and communication skills as you will work with users at all levels of the organization. Day to day tasks include but not limited to receiving, prioritizing, documenting, and actively resolving incidents and requests reported by users, internal IT colleagues or by system alerts, as well as local project work.

Work Schedule

Hybrid work is available with a requirement to be on-site (Green Island, NY) at least 3 days per week. You may be required to visit additional days based on the needs of the business.

Responsibilities

ServiceDesk

• Prioritize incoming incidents, requests, problems, and tasks to give realistic and reliable dates to requestor
• Analyze, monitor, and resolve those incidents, requests, problems, and tasks
• Escalate when required to appropriate global group or external vendor/customer
• Track all steps through to final resolution in ServiceNow ticketing system for traceability
• Follow up and confirm provided resolution with requestor
• Follow all policies and procedures as defined in our standard operating procedures
• Create and edit documentation for IT and end users for common incidents and requests
• Non-stop communication and follow-up with end users and/or IT members on tickets that you manage
• Evaluate resolutions and find ways to prevent future issues (root cause analysis)
• Install images on laptops and desktops
• Thorough documentation of assets and tickets that you are managing
• Coordinate and manage local IT projects

Global work

• Work globally in teams to provide/establish global standards
• Coordinate local/global IT project tasks with global IT team

Business liaison

• Continuously looking for improvement in IT-related areas to increase business efficiency
• Prepare site notices, user guides and trainings to inform users about IT topics

Remote site support

• Support remote locations as assigned

Travel

• May be required to travel up to 5-10% to other sites for support and training

Qualifications

• Associate's degree or 2+ years of relevant work experience, or an equivalent combination of education and experience
• Experience with ServiceNow or other ticketing systems is a plus
• Active Directory experience is a plus
• Office 365 administration experience is required
• PC imaging experience is a plus
• Experience with Intune or mobile device management is a plus
• Experience supporting users remotely with mobile devices, PCs, and printers is a plus

The base compensation range for this role is $30-$35 an hour. Base Compensation is influenced by many factors including, but not limited to: time in the role, previous experience, skills, knowledge, performance, work requirements, internal equity, and business / economic conditions.

#LI-MG1

#Hybrid

As an equal opportunity employer, Asahi Kasei believes a diverse workforce will provide us with the ability to continuously support the changes in the economy, society, and environment.