Echodyne is seeking a Sales Operations Specialist to join our fast-growing team.

RESPONSIBILITIES

The Sales Operations Specialist is responsible for a number of activities in support of the Echodyne customer base, and of the globally distributed Sales and Solutions Engineers teams. Specific tasks and engagement guidelines include:

• Manage the RMA process for defective or damaged hardware returned from both customers and Echodyne Solutions Engineers
• Manage technical support cases, engaging appropriate engineering team members as necessary
• Coordinate shipping and customs logistics with customers and internal shipping and receiving personnel
• Manage and update content (documentation, firmware, etc.) on the customer support portal
• Manage inventory of evaluation equipment using Salesforce
• Manage collection and reporting of formal customer feedback data

REQUIRED SKILLS / EXPERIENCE

• An entrepreneurial spirit and a customer-first orientation. Willingness to roll up your sleeves and do whatever it takes to get the job done.
• Ability to multi-task, work independently, prioritize tasks, honor rules of engagement; and follow policies, processes, and procedures.
• Resiliency with a positive attitude, as well as analytical, reasoning, and problem-solving skills.
• Organized and detail-oriented with excellent follow-up and decision-making skills.
• Enthusiastic with outstanding customer-communication skills

QUALIFICATIONS

• This is an entry level role, but would be ideal for candidates seeking an eventual role in technical sales or operations

DESIRED SKILLS / EXPERIENCE
(Looking for one or more as a complement to the core skills)

• Experience in managing customer activity (e.g. support tickets) in Salesforce.com
• Experience in custom report generation with tools like Salesforce.com
• Experience with next-generation defense hardware (e.g. radars, radios, EO/IR cameras, electronic weapons systems, etc.)

Echodyne’s technology is export controlled by the U.S. Government and we must evaluate an applicant’s eligibility to handle export-controlled information or obtain required Government authorizations. Therefore, we will ask you as part of the application process to identify whether you are a U.S. Citizen or green card holder, or have asylum/refugee status in the U.S.

WHAT WE OFFER

The pay range for this position is $20.00 - $25.00 per hour.

Our comprehensive benefits package currently includes:

• Incentive stock options
• Excellent medical, dental and vision coverage benefits for employee and family members
• 15 days of vacation, 12 paid sick days, and 9 paid holidays
• Company paid disability, life insurance, employee assistance program and travel insurance
• 401k Plan