Fruitful is the financial membership that transforms every paycheck into progress—guided by experts and powered by AI automation.

Through our proprietary Money Map, Fruitful converts financial advice into a personalized money system that automates someone's entire financial life with a single click—closing the long-standing execution gap in financial planning. Members partner with a dedicated CERTIFIED FINANCIAL PLANNER® who designs and oversees their Money Map, allocating income across bills, spending, savings, and investments, putting their money on autopilot to drive measurable progress.

We’re looking for an incredible person to grow our Hospitality team and help push Fruitful forward.

Fruitful has the opportunity to be more affordable, accessible, and comprehensive than anyone in the industry, and it starts with a world-class product… Ready to help us build it?

Hospitality @ Fruitful

Our Hospitality team goes beyond traditional customer service, offering members exceptional care at every step of their journey. As Senior Manager, Hospitality, you’ll own how we deliver and scale that experience — leading the team while designing a support model that evolves with our product and member growth.

As Senior Manager, Hospitality, you will:

• Lead, hire, and coach the Hospitality team, setting a high bar for quality, responsiveness, and member care
• Own escalation management, ticket routing and cross-functional collaboration with Guides, Bank / Investing Ops, and Engineering
• Evolve our support model from email based to incorporating phone and chat support as we scale
• Invest in initiatives to scale Hospitality including, staffing, building workflows, documentation, and tooling
• Drive AI-enabled and process improvements that reduce manual work and increase consistency
• Maintain strong QA and training standards, ensuring the team is equipped to support new product launches and app updates
• Stay close to the member experience by directly supporting escalations and a portion of core tickets as you build and strengthen the team’s foundations
• Work closely with the Head of Operations + Finance, CEO, and Head of Product

Your Background & Values

• Experience building and coaching high-performing support teams
• Strong operational mindset with the ability to zoom out and redesign systems
• Excellent written and verbal communication skills
• Sound judgment in escalations and complex member situations
• Highly organized, process-oriented, and energized by continuous improvement
• Comfortable operating in a player-coach capacity in an early-stage environment
• Experience supporting fintech or banking products is a plus (but not required)

Compensation and Benefits

• Competitive compensation package including salary and equity
• Flexible, self-directed time-off
• Hybrid, working 2-3 days per week from our office in NYC
• Work-from-home setup stipend
• 401(k) program with company match
• Comprehensive health benefits package with a substantial employer subsidy

Fruitful is building a team that seeks to represent the diversity of our customer base. We are an equal opportunity employer and strongly encourage applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status