Greenhouse is looking for a Technical Account Manager (TAM) to join our team!

As a Technical Account Manager (TAM), you’ll play a critical role in the success of our Enterprise customers by owning the ongoing technical relationship across the customer lifecycle — from onboarding to optimization. You'll partner closely with Customer Success, Professional Services, Sales, Engineering, and Support to troubleshoot complex issues, drive product adoption, and ensure long-term account health. This role offers the opportunity to become a subject matter expert in the Greenhouse Recruiting product suite while building strategic relationships and solving real-world technical challenges.

Who Will love this job

• A collaborator — you thrive when working cross-functionally with teams like Customer Success, Account Management, Product, Professional Services, Engineering and Support
• An educator — you enjoy teaching and guiding customers through Greenhouse's product suite, integrations, and technical workflows
• A problem solver — you're energized by digging into root causes and proposing thoughtful solutions to our customer's most complex challenges
• A truster advisor — you're confident leading technical conversations and becoming an extension of your customer's team
• An entrepreneur — you approach your book of business like an owner, continuously iterating on processes and identifying opportunities for impact

What you’ll do

• Resolve technical issues by answering questions, providing guidance, and escalating feedback
• Triage and manage incoming customer requests, escalate when appropriate, and ensure timely, high-quality resolutions
• Act as a trusted technical partner across a portfolio of Enterprise accounts
• Build and maintain relationships with a range of stakeholders — from day-to-day users to executive sponsors
• Collaborate with internal teams to advocate for customer needs and ensure a consistent, high-value experience
• Contribute to process improvements, documentation, and internal knowledge sharing

You should have

• 2+ years of experience in a technical, customer-facing role
• Experience collaborating with cross-functional teams in a fast-paced SaaS environment
• Familiarity with web-based technologies such as APIs, SSO, and webhooks
• Strong communication and presentation skills, with the ability to translate technical concepts for non-technical audiences
• A proactive mindset — you're skilled at surfacing risks and escalating when needed
• A customer-first attitude and a passion for helping people succeed
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply

Applicants will be required to provide evidence of their right to work in Ireland as part of the application process and it is pre-condition to any offer of employment. Greenhouse is not in a position to support employment permit applications for candidates for this role.

Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For Ireland-based employees, we offer 25 days' vacation and an employer matching pension program.