Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.

Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture. We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter.

The Services Engagement Manager will play a critical role by driving professional services sales, fostering positive relationships with our customers as their primary point of contact to drive end customer success. They will be setting Ironclad customers up for success by prescriptively guiding and helping them understand the scope and value of implementation services. The Services Engagement Manager serves as a trusted advisor to customers providing guidance to Sales and Professional Services teams, ensuring alignment on each customer’s project.

What you'll be doing:

• Lead professional services discovery/scoping discussions; align with presales, sales teams and partners to propose services engagements that best suit customer needs.

• Help manage customer escalations for ongoing projects when scope changes or is not aligned with customer needs.

• Align closely with Sales teams, Partners, Ironclad Partner Alliance teams on pre-sales activities such as scoping, solutioning, SOW development and project staffing/

• Help improve and develop sales content for Services offerings that drive improved positioning by our sales teams.

• Have a deep understanding of factors that drive customers implementations and how they directly contribute to long term customer retention

• Align with customer on key success metrics and track projects progress with professional services team

What we're looking for:

• Program Management skills (Communication, Tracking projects, Raising Risks)

• SOW and Contract Negotiations

• Ability to build rapport with peers and customers

• Technical Skills: Experience with configuration and deployment of SaaS offerings

• Cross functional collaboration: Ability to work with and build solid relationships with sales, partners, SEM, product teams and legal teams
  
  Benefits:

• Health, dental, and vision insurance

• 401k

• Wellness reimbursement

• Take what you need vacation policy

• Generous parental leave for both primary and secondary caregivers

OTE Range: $130,000 - $150,000

The OTE range represents the minimum and maximum of the OTE range for this position based at our San Francisco headquarters. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.