Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year.

Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency. It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.

We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. Forrester Wave and Gartner Magic Quadrant have consistently recognized Ironclad as a leader in our category. We’ve also been named one of Fortune’s Great Places to Work six years running, featured on Glassdoor’s Best Places to Work, and recognized by Forbes’ 50 Most Promising AI Companies.

We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We’d love for you to join us!

Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.

Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture. We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter.

Role Description:

We are seeking an experienced Manager, Legal Engineering to lead our team of Legal Engineers, who are services consultants responsible for delivering Ironclad implementations to our customers. Legal Engineers are responsible for the design and configuration of Ironclad’s platform to meet customer’s needs, developing workflows and automation that drive adoption and business impact.

As a Manager, Legal Engineering, you’ll oversee a team of 6-8 Legal Engineers, providing hands-on support for complex or at-risk projects, and continuously improving the delivery processes. You’ll partner closely with cross-functional teams to ensure seamless transitions across the customer lifecycle and customer advocacy with our product.

This is a people-first, customer-centric leadership role. You’ll be responsible for coaching and developing Legal Engineers, providing clear guidance, and fostering an inclusive, high-performing team culture. You’ll also interface regularly with customers, helping ensure our most strategic implementations are successful and drive long-term value.

In this role, you will:

• Lead, mentor, and grow a high-performing team of Legal Engineers

• Set clear performance expectations, provide regular feedback, and support career development

• Oversee delivery of packaged service offerings, custom SOW delivery, and investment projects

• Advise on staffing, resource planning, and forecasting to ensure smooth project delivery

• Provide hands-on support for escalations and serve as executive sponsor on key engagements

• Collaborate cross-functionally with Sales, Customer Success, Product, and Engineering to improve the end-to-end customer experience

• Work with the Director of Professional Services on annual planning, team strategy, and risk management

• Analyze implementation data and feedback to improve delivery quality and operational efficiency

• Build scalable processes and tooling that support a growing customer base and enable consistent delivery excellence

• Be accountable for team KPIs, including billable utilization, revenue delivery, gross margin, implementation CSAT, and project health

Skills & Requirements:

• Demonstrated experience managing or mentoring an implementation team

• Experience in a Professional Services delivery role, with strong results in CSAT, project delivery and risk mitigation

• Strong communication and interpersonal skills; ability to inspire and grow a diverse team

• 6 to 8 years of experience working with a SaaS/Technology company; experience with CLM or workflow automation tools a plus

• Familiarity with the Ironclad platform or other CLM systems preferred

• Proven ability to build scalable systems and improve operational efficiency

• Comfortable working directly with enterprise customers and managing stakeholder expectations

• Ability and willingness to travel up to 10% of the time
  
  Benefits:

• Health, dental, and vision insurance

• 401k

• Wellness reimbursement

• Take what you need vacation policy

• Generous parental leave for both primary and secondary caregivers

Base Salary Range: $150,000 - $180,000

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.