Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year.

Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency. It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.

We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. Forrester Wave and Gartner Magic Quadrant have consistently recognized Ironclad as a leader in our category. We’ve also been named one of Fortune’s Great Places to Work six years running, featured on Glassdoor’s Best Places to Work, and recognized by Forbes’ 50 Most Promising AI Companies.

We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We’d love for you to join us!

This is a hybrid role. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events.

About Ironclad IT

Our IT team plays a pivotal role in creating platforms for success so our Ironclad team can execute on our vision. As an IT teammate, you’ll partner with our Operations team on growth strategies and execute on technology needs as we grow. You also bring empathy to understand employee technology needs. You’ll enable the team, build out new offices, and design IT strategy for a fast-paced, fast-growing technology company.

Roles & Responsibilities:

• Team Leadership and Management: Lead and manage the helpdesk team by helping solve inbound tickets and escalate as needed to ensure teammates can do the work they need to do by offering support for laptops, mobile devices, office hardware, apps like email, and more.

• Customer Support & Service Delivery: Ensure SLA’s are met across key metrics, review and improve customer requests through metric driven analysis. Train team members on delivering a high bar of customer experience.

• Asset Management. Track and manage technology and policies to actively manage the company fleet.

• Scale through systems by proactive research and development of IT best practices for systems and processes.

• Enablement & Support: Prepare training materials and documentation to enable the team for success and manage inbound ticket requests. Create strategies to anticipate and alleviate blockers.

• Executive support: Assist top leaders and their assistants in navigating technology support.

• Collaborate: Partner with teammates across Ironclad to solve technology problems as we scale from managing apps to supporting company growth.

• Security: Enforce and comply with company policy with vendor and app management, security requirements (SOC, ISO, etc), Jamf and endpoint management.

• Documentation: Continuous management of company FAQ’s and knowledge base documentation for end users and IT team members.

Key Skills:

• 3-5+ years experience of support in a technical management capacity.

• Experience in a fast-growing company; direct experience with SaaS products, solutions, or ecosystems preferred.

• Proficient in driving results and outcomes while solving complex problems.

• Team and goal-oriented. High output; low ego.

• Technical Experience: G-Suite admin, Jamf certifications (200/300), SAML integration experience/SaaS management, Meraki networking proficiency, 1Password, Zoom, Slack, scripting language (python preferred), Mac, Chrome, Office 365, etc.

• Mac and PC Hardware support (iPhones, iPads, Android, Google phones and tablets).

• Elevated understanding of networking principles and how to implement/manage networks (DHCP, DNS, SSID).

Benefits:

• Health, dental, and vision insurance

• 401k

• Wellness reimbursement

• Take what you need vacation policy

• Generous parental leave for both primary and secondary caregivers

Base Salary Range: $105,000 - $125,000

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.