PORTFOLIO JOBS

JOIN ONE OF OUR COMPANIES!

Customer Account Executive, EMEA

Ironclad

Ironclad

Sales & Business Development, Customer Service
London, UK
Posted on Oct 24, 2025

Location

London

Employment Type

Full time

Location Type

Hybrid

Department

Sales

Business runs on contracts. Every dollar earned, relationship formed, and advantage gained comes down to the contract that makes it real. But getting a contract done is more complicated than it should be. And when contract data is buried, leaders can’t see risks, obligations, or act in time.

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work six years running, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On.

We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn.

Responsibilities:

  • Manage a book of business to drive expansion and retention by proactively identifying customer needs, uncovering growth opportunities, and positioning solutions to maximize customer value.

  • Execute a consistent and strategic sales process across the full customer lifecycle, including discovery, value articulation, negotiation, and close.

  • Collaborate cross-functionally with Customer Success, Implementation, Support and Product teams to ensure seamless execution, customer satisfaction, and long-term partnership success.

  • Maintain accurate forecasting and pipeline hygiene in sales tools, and regularly report on progress toward individual and team targets.

  • Continuously sharpen your sales skills and deepen your product knowledge by staying current on Ironclad’s capabilities and developing a strong understanding of the outcomes our customers are striving to achieve.

Key Skills and Requirements:

  • At least 2-5 years of new business sales or account management experience, ideally in B2B SaaS.

  • You’ve sourced and sold deals in the $25k-$250k ARR range and have experience running a full sales cycle on your own.

  • Comfort with basic sales tools and ability to utilize internal systems to surface upsell and cross sell opportunities within your book of business.

  • Curiosity and genuine interest about our product, mission, and industry.

  • Excellent communication skills, and persistent follow through on commitments to our customers.

  • Works well with other teams and wants to own projects outside of just closing deals.

  • Self-sufficient with a strong internal sense of urgency, hard-working, and humble.

  • Comfortable with commercial negotiation and willingness to iterate selling style as needed.

Benefits:

  • Private Medical & Dental insurance, covered at 100% for you and dependents

  • Life assurance and Income Protection

  • Generous leave policies, including parental leave, medical leave and compassionate leave

  • Family-forming support through Maven for you and your partner

  • Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use

  • One-time home office setup stipend

  • Standard pension contribution scheme

  • Regular team events to connect, recharge, and have fun

  • And most importantly: the opportunity to help build the company you want to work at

Candidates must have the unrestricted right to work in the United Kingdom.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.