Matterport is looking for an enthusiastic Customer Success Manager who will provide excellent, focused, and scalable adoption and sales support for targeted segments of Matterport’s Enterprise-level customers. As a trusted advisor to our customers, you will help them succeed with our services and ensure they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will be responsible for working individually and in partnership with cross-functional teams to meet aggressive team revenue goals and success targets.

This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance. The position can be remote, reporting directly to our Manager of Customer Success based in Chicago, Illinois.

#LI-Remote

What you will do:

Manage all post-sales activity for assigned Mid-Market / Enterprise-level customer segments through strong relationship-building, product knowledge, engagement planning, and upsell/cross-sell execution
Identify and drive growth opportunities by facilitating business conversations, delivering product demonstrations, and navigating objections in securing the business
Increase customer retention by conducting regular check-ins, quarterly business reviews, identifying creative solutions, and working with internal teams to meet or exceed customer expectations
Maintain a regular cadence with accounts and key stakeholders to identify churn risk to work proactively to eliminate risk factors
Within customer segments, Identify and proactively remove customer’s training and support needs that act as barriers to product adoption across customer organizations
Drive adoption by existing customers through engagement outreach and platform trainings
Support customer onboarding through the delivery of recorded, virtual and on-site training (as needed)
Maintain product expertise across the Matterport solution

Who you are:

2-4 years In Customer Success, Sales Representative, Account Management, or related customer-facing position within a rapidly growing SaaS company
BA/BS preferred
Experience and aptitude for providing technical training to individuals and in large group settings
Proven ability to develop trusted relationships and work transparently and collaboratively across all internal departments
Excellent verbal and written communication skills
Self-motivated team player that has ideas on fresh new ways to exceed customer's expectations
Ability to multi-task and perform under pressure
Passionate about technology with demonstrated technical problem-solving abilities
Strong analytical capabilities for advanced problem-solving
Ability to influence decision-making and change through appropriate channels
Highly organized and strong ability to multitask in a fast-paced environment

We want to hear from you! We are looking to build the best team of people who will be empowered to do their best work. If you have what it takes, but don’t necessarily meet every bullet in the job description we encourage you to apply.

The US base salary range for this full-time position is $67,456 to $105,400 + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Perks & Benefits

Comprehensive health plans – 100% of premiums covered for employees. (90% of family premiums)
Flexible Time Off for Exempt Employees/Generous PTO plan for Non-Exempt Employees – Take time to rest, relax and explore! Plus we offer Summer Fridays!
Continuing Education & Commuter Benefits
For more detail visit www.matterport.com/careers * Medical and retirement benefits vary by Country

Belief in Diversity

At Matterport, we don’t just accept differences, we celebrate them and recognize the value they bring to our customers and employees. Matterport is proud to be an equal opportunity workplace and works to create and support diversity at Matterport. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender, identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, sexual orientation, and any other category protected by law. We are committed to providing employees with a work environment that provides a sense of inclusion and belonging and is free of discrimination and harassment. We also consider all qualified candidates regardless of criminal histories, consistent with legal requirements.

Matterport is likewise committed to working with and providing reasonable accommodation to all qualified applicants and employees with disabilities in accordance with the American Disabilities Act

For more information regarding how Matterport collects and uses personal information, please review our Privacy Policies. https://matterport.com/privacy-policy

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