MavenAGI is on a mission to reimagine enterprise customer experience, starting with support. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

We are seeking an experienced Enablement Manager with strong technical skills, program management expertise, and familiarity with AI. This role will drive enablement across all functions, from sales and customer success to technical and product teams, focusing on onboarding, skill development, and continuous improvement. You will play a key role in creating an enablement strategy that empowers teams to work efficiently and achieve our company goals.

What You’ll Do:

Cross-functional Enablement: Design and execute robust enablement programs across all functions, including sales, marketing, customer success, and technical teams, supporting team alignment and knowledge sharing.
Onboarding Leadership: Own and continuously improve the onboarding experience for new hires, ensuring they gain a comprehensive understanding of Maven AGI’s culture, tools, and AI-focused product offerings.
Technical Training Development: Collaborate with product, engineering, and AI teams to build training programs that deepen teams' technical knowledge, particularly regarding AI-related products and solutions.
Program Management: Lead end-to-end program management for enablement initiatives, including timelines, resources, and progress tracking to ensure initiatives meet quality and timing objectives.
Content Creation: Partner with cross-functional teams to develop enablement materials, playbooks, and resources that align with Maven AGI’s goals and empower teams with essential skills.
Data-Driven Optimization: Define and track metrics to assess program effectiveness, using insights to adjust and improve enablement initiatives continually.
Process Improvement: Identify and implement best practices and process improvements to enhance consistency, scalability, and efficiency across functions.
Cross-functional Collaboration: Act as a bridge between departments, fostering alignment on messaging, product features, and strategic priorities to support teams in achieving their objectives.