Overview
At mPharma, we start and end our day thinking about how we can enable patients to afford their medications. We’re a small but growing team of 300+ members, headquartered in Accra, Ghana, backed by mission-driven investors. We’ve joined hands with third-party payers, drug manufacturers and healthcare providers to develop products and services that directly reduce the costs of prescription drugs for patients. In only a few years, we’ve provided low-cost, high-quality medicines to hundreds of thousands of patients across seven African countries (Ghana, Nigeria, Zambia, Zimbabwe, Kenya, Malawi & Rwanda).

Position Description

mPharma Ghana is seeking a nurse to support our virtual consultation service; mutti Doctor, as a Care Coordinator. The mutti Doctor service provides virtual consultation to clients at mutti pharmacies nationwide. The Care Coordinator would be responsible for providing exceptional client care by managing post-consultation follow-ups, medication reminders, and assisting at community health screenings.
This role is crucial in ensuring patient adherence to treatment plans and identifying potential health concerns.

This role is on a contract basis.

Key Responsibilities

Patient Follow-Up: Contact patients post-consultation to address questions, and concerns, and provide necessary information.
Appointment Reminders: Provide timely reminders of upcoming appointments, ensuring patients are well-prepared and informed.
Test and Treatment Reminders: Keep patients informed about scheduled tests, procedures, and ongoing treatment plans.
Medication Refills: Assist patients in managing their medication refills, ensuring they have a consistent supply.
Patient Education: Provide clear and concise information to patients regarding their health conditions and treatment options.
Data Entry: Accurately record patient interactions and update their medical records.
Problem Resolution: Address patient inquiries and concerns promptly and professionally.
Recommend primary care programmes to clients; Diabetes Test & Treat, Hypertension Test & Treat Wellness programmes etc
Produce weekly and monthly reports on all activities
Keep a shared log of functional/process improvements/issues for iterative purposes
Build sustainable relationships and engage customers
Maintain patient privacy and confidentiality of health records at all times.
Perform other related duties as assigned by the Health Services Manager.

Our Ideal Candidate

Fluent in English and local dialects with excellent writing, verbal, analytical, and organisational skills
Good communication skills - Ability to explain complex health concerns/conditions to clients simply.
An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines
A strong work ethic and a proactive “can do” attitude that requires minimal supervision
Detail Oriented – Ability to pay attention to the minute details of a project or task.
Flexibility – Ability to adapt quickly to changing conditions and work responsibilities.
Works effectively as a team member and promotes collaboration within and outside the immediate team.

Minimum Requirements: