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Associate Technical Project Manager

Omada Health

Omada Health

IT, Operations
United States · Remote
Posted on Thursday, July 4, 2024

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.

Job overview:

Omada Health is seeking a new member of the Client Technical Solutions team to facilitate technical integrations with Omada’s customers and partners. The CTS team supports both customer-facing and engineering teams with product prioritization and strategy to help Omada improve its systems as well as technical planning for individual integrations.

The team’s primary goal is to improve Omada's ability to onboard and support customers and strategic alliance partners. A member of the CTS team is an expert in Omada's internal systems and works with customer-facing teams to guide customers through those systems and problem solve through challenges. Leveraging their creative vision, the CTS team can work directly with business partners to strategically enable the product and build out internal and external integration strategies at scale. The team pays attention to both external and internal needs so that they can work with commercial, support, compliance, operations, product, and engineering teams to improve Omada's systems and processes.

To achieve the above goal, the Client Technical Solutions TPM will be responsible for educating internal teams about Omada’s business systems, helping determine the specific requirements of integrations, advising on direction to meet internal and external requirements, and working closely with Omada’s product and engineering teams to develop scalable solutions.

About you:

  • 2+ years experience managing projects and technical implementations
  • 2+ years in a client-facing role
  • Bachelor's degree preferred
  • Capacity to construct clear, concise, and effective communications
  • A natural problem solver with a strong tendency towards proactive improvement and risk management
  • Acumen to balance day-to-day execution with long-term priorities
  • Ability to engage with a variety of levels of an organization and with different types of teams (executive, engineering, commercial, product, etc.)
  • Passion for process improvement and documentation
  • Proficiency in Google Docs, Powerpoint, Excel, CSV files

Your impact:

  • Work with engineering groups at Omada to understand and evolve how our internal software interfaces with clients and supports strategic initiatives as they relate to implementation and growth
  • Develop a deep understanding of our technical capabilities and advise on a path forward to meet internal and external requirements
  • Support internal teams in timely and effectively resolution of issues
  • Educate cross-functional teams on Omada’s internal systems and produce clear documentation
  • Meet with client-facing teams and business partners to provide technical direction and strategy
  • Act as subject matter expert on Omada’s business systems and advise internal teams on best ways to meet operational goals given system capabilities
  • Identify system limitations and blockers to scale and partner with internal teams to develop and implement solutions
  • Track technical progress of integration between Omada’s and our clients’ systems
  • Maintain good judgment regarding promises made to clients and internal stakeholders
  • Oversee and project manage client development and oversee the overall technical health of existing client integrations
  • Support internal teams by providing guidance and problem solving for internal issues

Bonus Points for:

  • Familiarity with SQL
  • Knowledge of chronic disease prevention, the US healthcare system, digital health, and the startup work environment are all bonuses

Benefits:

  • Competitive salary with generous annual cash bonus
  • Stock options
  • Remote first work from home culture
  • Flexible vacation to help you rest, recharge, and connect with loved ones
  • Generous parental leave
  • Health, dental, and vision insurance (and above market employer contributions)
  • 401k retirement savings plan
  • Two giftable Omada enrollments per calendar year
  • Lifestyle Spending Account (LSA)
  • Mental Health Support Solutions
  • ...and more!

It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!

  • Cultivate Trust. We actively cultivate trust through attentive listening and supporting one another. We respectfully provide and are open to receiving candid feedback.
  • Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
  • Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
  • Deliver Results. We reward impact above output. We set a high bar, we’re not afraid to fail, and we take pride in our work.
  • Succeed Together. We prioritize Omada’s progress above team or individual. We have fun as we get stuff done, and we celebrate together.
  • Remember Why We’re Here. We push through the challenges of changing health care because we know the destination is worth it.

About Omada Health: Omada is a virtual-first chronic care provider that nurtures lifelong health, one day at a time. Our care teams implement clinically-validated behavior change protocols for individuals with prediabetes, diabetes, hypertension, and musculoskeletal issues for consistent improvements that stack up. With more than a decade of experience and data, and 24 peer-reviewed publications that showcase our clinical and economic results, we improve health outcomes and help contain healthcare costs.

Our scope exceeds 1,800 customers, including health plans, health systems, and employers ranging in size from small businesses to Fortune 500s. Omada is the first virtual provider to join the Institute for Healthcare Improvement’s Leadership Alliance, reflecting our aim to complement primary care providers for the benefit of our members, and affirming our guarantee to every partner: Omada works different.

Omada is thrilled to share that we’ve been certified as a Great Place to Work! Please click here for more information.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Below is a summary of salary ranges for this role in the following geographies:

California, New York State and Washington State Base Compensation Ranges: $104,000 - $130,000, Colorado Base Compensation Ranges: $93,600 - $117,000

This role is also eligible for participation in annual cash bonus. The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate's skills and experience, and other business considerations.

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