Pager is revolutionizing the traditional healthcare journey and aims to serve as your "doctor in the family." As a virtual care collaboration platform, we provide a convenient, connected care experience that covers your health from all angles. Our goal is to simplify the healthcare decision-making process by enhancing accessibility, reducing costs, and making care straightforward and understandable.

Our platform merges hi-tech AI automation with hi-touch concierge services, creating an integrated, full-service experience. This includes triage, telemedicine, e-prescriptions, appointment scheduling, after-care follow-up, care advocacy, and customer service. Our omnichannel communications platform connects the healthcare ecosystem, bringing together a comprehensive care team of nurses, doctors, pharmacists, coordinators, advocates, and more in one place. We proudly serve over 23 million people across the United States and Latin America, partnering with leading payers, providers, and employers.

Position Overview:

As a Senior Engineering Manager at Pager, you will play a pivotal role in overseeing complex technical projects, providing leadership in our dynamic environment, and continuously driving improvements in execution throughout the product life cycle. You will have the opportunity to influence product strategy, make critical architectural decisions, and design solutions using a range of cloud and open-source tools. This role is essential for ensuring the robustness and scalability of our product, while driving continuous innovation in healthcare technology.

Responsibilities:

• Manage complex technical projects in enterprise software from planning to delivery.
• Implement Agile methodologies and lead the engineering teams in Agile transformation.
• Work closely with project management to ensure high-quality project delivery.
• Collaborate with tech leads and product managers in technical and product design.
• Partner with senior management to strategize and implement business goals.
• Create an effective onboarding program for new engineers to ensure seamless integration.
• Recruit, train, and manage a team of software engineers.
• Drive career development, promotions, team management, and performance management.
• Prioritize and manage 20-30% of the backlog dedicated to technical improvement alongside feature development.
• Collaborate with the product team to provide technical insight and prioritize the product backlog.
• Influence product priorities using technical knowledge to ensure efficient delivery while maintaining software health and performance.
• Identify opportunities for process improvement and lead initiatives for continuous improvement.
• Facilitate and lead sprint ceremonies to foster communication, collaboration, and project momentum.

Qualifications:

• A minimum of 5 years of hands-on experience managing software engineers.
• Proven experience in driving complex technical projects in enterprise software.
• Demonstrated ability to lead in a fast-paced, challenging environment.
• Deep familiarity with cloud services such as Azure, AWS, or Google Cloud.
• Experience in Agile methodologies and driving Agile software development lifecycle.
• Extensive experience in technical design, partnering with tech leads.
• Experience in product design, partnering with product managers.
• Demonstrated ability to strategize in partnership with senior management.
• Proven track record in recruitment, career development, promotion, team management, and performance management.

What Sets You Apart:

• You are a forward-thinker, able to anticipate needs and proactively address them.
• You thrive in a fast-paced, dynamic environment and can adapt to shifting priorities.
• You possess excellent leadership skills, capable of nurturing a high-performance culture.
• You have a deep understanding of the healthcare domain and its unique challenges.
• You are a problem-solver, using your technical expertise and strategic mindset to drive Pager's vision.

Offers are contingent upon the successful completion of a background check. This may include but is not limited to substance testing, education, employment, references, state and federal licensure and certifications, criminal history, Office of the Inspector General (OIG) and General Services Administration (GSA) exclusions checks.

For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the pay range for this position is $180,000 to $207,000. The compensation package may include stock options, plus a range of medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, and New York.

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.