Pager Health is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members and teams through integrated technology, AI and concierge services. Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 28 million individuals across the United States and Latin America.

We believe that healthcare should work for everyone. We believe that it’s too important to be as cumbersome and difficult as it is. And we believe that there is a better way to deliver a simplified, more meaningful healthcare experience for all – one that we’re determined to enable.

In the role of Principal / Lead Product Manager, you will play a pivotal role in shaping the future of our digital product solutions. You will lead a dynamic team of product managers, collaborate with cross-functional teams, and be responsible for developing and managing a portfolio of digital healthcare solutions at Pager Health.

A core responsibility of this role will be bringing innovative well-being and care solutions to market – which includes the product life cycle from strategy, ideation through build, delivery, and ongoing value validation. Working with internal and external stakeholders, we will ensure Pager Health is perceived as innovative, effective, and the partner of choice when it comes to engaging consumers and helping them along their healthcare journeys.

Product Management partners very closely with Sales, Client Success, Marketing, Operations, Clinical and Technology. To be effective, the Product Manager must thoroughly learn the products and be able to convey complex concepts in relatively simple terms. This role reports to the VP of Product.

Responsibilities:

• Define and execute a strategic product roadmap in alignment with the company's vision and target markets
• Identify market trends, user needs, and competitive landscape to inform product strategy and create valuable solutions to lead the market.
• Lead and mentor a team of product managers, setting clear goals and priorities.
• Foster a culture of collaboration, innovation, and continuous improvement within the product team.
• Oversee the entire product development lifecycle, from concept to launch and ongoing enhancements.
• Serve as the CEO of you or your teams product domains and supporting features or services
• Set long-term direction of product domains and associated products
• Develop unparalleled familiarity with the markets we compete in
• Be a thought leader and find solutions for business problems
• Be a thought leader in the business problems that can be solved with your solution(s)
• Lead the creation and maintenance of product requirement documents
• Define solution value – including qualitatively and quantitatively measures that defend the value of your product to the organization and market
• Lead or support strategic planning with engineering team and product leadership
• Contribute to problem and solution discovery efforts by conducting internal stakeholder and customer interviews and research and developing and running experiments to validate product concepts.
• Drive Agile ceremonies, including planning, grooming, demos, and retrospectives.
• Write stories that articulate work to be done by Engineering in support of solutions and production support.
• Work closely with Engineering to ensure solutions are ultimately delivered in a timely and cost-effective manner.
• Work closely with key stakeholder team to understand the business and adapt solutions as they evolve.
• Support Customer Support, Sales Enablement, and Product Marketing teams in the development of feature descriptions and new release content
• Perform validation testing of production releases, bug fixes, and feature requests.
• Participate and/or support client business reviews as needed
• Support Responses to RFP’s as needed
• Utilize data and analytics to make informed decisions, optimize product performance, and drive product improvements.
• Identify and mitigate potential risks, such as security and regulatory compliance, in product development.

We’re looking for someone who:

Related Bachelors degree or additional related equivalent work experience
10+ years of relevant product management experience in healthcare
Experience in Enterprise Saas
Experience in AI / Generative AI and Large Language Modeling (LLM)
Direct experience in product management, including defining & owning the product road map & design
Experience creating user stories and prioritizing your specific product backlog
Experience managing multiple vendors
Experience in owning the product lifecycle
Past experience utilizing data and outcomes for decision making
Strong MS Office capabilities

Why Work at Pager Health?

At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need.

You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives.

Offers are contingent upon the successful completion of a background check. This may include but is not limited to substance testing, education, employment, references, state and federal licensure and certifications, criminal history, Office of the Inspector General (OIG) and General Services Administration (GSA) exclusions checks.

For Colorado, Nevada, New York, and Washington DC-based employment: In accordance with the Pay Transparency laws the pay range for this position is $160,000 to $175,000. The compensation package may include stock options, plus a range of medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, New York, and Washington DC.

At Pager Health, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.