Pager Health is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members and teams through integrated technology, AI and concierge services. Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 28 million individuals across the United States and Latin America.

We believe that healthcare should work for everyone. We believe that it’s too important to be as cumbersome and difficult as it is. And we believe that there is a better way to deliver a simplified, more meaningful healthcare experience for all – one that we’re determined to enable.

We are seeking a passionate and tech-savvy Corporate IT Engineer to join our team and ensure our corporate IT systems are robust, secure, and efficient. This is a hybrid position from our Franklin, TN office - you will need to work from the office 1-3 days per week.

As the Corporate IT Engineer, you will be responsible for designing, implementing, and maintaining our corporate IT systems and supporting our workforce. This role involves managing multiple SaaS applications, user endpoints, and implementing security measures. You will also provide technical support to our corporate users, identifying and resolving the root cause of issues, and work on various IT projects to improve and upgrade the company's technology environment.

Technical Support

Provide advanced technical support for hardware, software, user, and system issues.
Assist with troubleshooting and resolving complex IT problems reported by users.
Support end-users with IT-related inquiries and provide training as needed.
User and System provisioning and deprovisioning.
Interact with vendors for warranty repairs and replacements.

System Maintenance and Upgrades

Plan, participate, and execute IT projects, including system upgrades and new implementations.
Ensure all systems are up to date with the latest technologies and best practices.
Maintain detailed documentation of system configurations, procedures, and changes.

Collaboration and Communication

Work closely with other IT team members and departments to understand and address their IT needs.
Communicate effectively with management and stakeholders regarding IT projects and issues.
Participate in cross-functional projects to enhance overall IT capabilities.

Monitoring and Performance Optimization

Monitor system performance and take proactive measures to optimize efficiency and reliability.
Analyze system logs and identify potential issues before they impact operations.
Implement automation tools to streamline IT processes and reduce manual intervention.

Security Management

Implement and manage security measures to protect IT systems and data.
Enforce security policies, procedures, and best practices.

Qualifications

3+ years of overall experience in IT, IT Support, Engineering or similar roles
Strong knowledge of SaaS tool administration
Microsoft 365
Intune/JAMF (Mobile Device Management)
Google Administrator
Cloud-based applications (BetterCloud, Notion, Slack, Zoom, Jira, Confluence, etc.)
Proficient in Windows and Mac client operating systems and hardware.
Proficient in Microsoft Office 365 web and desktop client apps.
Experience with virtualization technologies and cloud computing platforms.
Familiarity with scripting and automation tools (e.g., PowerShell, Python, Bash, Swift).
Excellent troubleshooting and problem-solving skills.
Strong communication and interpersonal skills.
Relevant certifications (e.g., JAMF 100 or higher, MS-102 or higher, CompTia A+ or similar) are a plus.
Experience in implementing and managing SaaS platforms for end user and workstations
Hybrid position from Franklin, TN (required to be in office 1-3 days per week)
May require on-call support and after-hours work for critical issues or system maintenance.

Why Work at Pager Health?

At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need.

You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives.

Offers are contingent upon the successful completion of a background check. This may include but is not limited to substance testing, education, employment, references, state and federal licensure and certifications, criminal history, Office of the Inspector General (OIG) and General Services Administration (GSA) exclusions checks.

At Pager Health, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.