Pager Health CO, 1200 Pearl Street, Suite 314, Boulder, Colorado, United States of America ● Pager Health Remote, 169 Madison Ave #2170, New York, New York, United States of America ● Pager Health TN, 113 Seaboard Ln C 200, Franklin, Tennessee, United States of America ● Virtual Req #39

Tuesday, July 16, 2024

Pager Health is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members and teams through integrated technology, AI and concierge services. Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 28 million individuals across the United States and Latin America.

We believe that healthcare should work for everyone. We believe that it’s too important to be as cumbersome and difficult as it is. And we believe that there is a better way to deliver a simplified, more meaningful healthcare experience for all – one that we’re determined to enable.

This position is for a full-time, remote Bilingual Registered Nurse who is willing to think creatively and utilize their clinical skills in the field of Telehealth! We are seeking motivated Registered Nurses with 2+ years of clinical hospital experience to work in Pager Health's Command Center.

An active compact unencumbered RN license is required for this position. This position entails working one of the following shift schedules, including alternating weekends; 8:00am-5:00pm EST - 5 days per week, or 11:00 am-8:00pm EST- 5 days per week, or 11:00am – 11:00pm EST - 3 days per week.

The core objective of the Triage RN, Bilingual Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience through empathic communication.

Responsibilities for the Triage RN, Bilingual Nurse Navigator:

Provide exceptional customer service and virtual care by communicating with patients via live messaging, video, phone, and email
Document within EMR
Follow and apply clinically validated triage protocols
Ensure the highest quality customer service for patients and providers
Complete basic nursing responsibilities, outpatient testing, medications, etc.
Troubleshoot technology with patients
Work to ensure a seamless patient call center experience
Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care
Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience
Assist in identifying technology needs that improve patient experience
Additional projects as assigned

Candidate Profile for the Triage RN, Nurse Navigator:

2+ years of clinical hospital experience required; within the ICU or ER highly preferred
Fluent writing/speaking in Spanish & English
An active compact unencumbered RN license
Minimum of Associate’s Degree in Nursing (ADN)
Ability to give and receive actionable feedback
Passionate about patient care and triage
Enjoy helping others
Ability to use critical thinking when presented with new and challenging situations
Relish solving problems, seeking out answers, and trying new things
Kind, empathetic and possess a strong social perceptiveness
Positive, energetic, and fun!
Outstanding multitasking skills
Enthusiasm and savviness for new technology
Mastery of oral and written language along with strong typing skills
Ability to assess and communicate with patients via a text-based platform
Flexible and fast learner, comfortable in a fast-paced and changing environment
Eager to challenge the status quo of traditional healthcare
Detail oriented and an organized self-starter with outstanding interpersonal skills

At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need.

You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives.

Offers are contingent upon the successful completion of a background check. This may include but is not limited to substance testing, education, employment, references, state and federal licensure and certifications, criminal history, Office of the Inspector General (OIG) and General Services Administration (GSA) exclusions checks.

For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the pay range for this position is $32.00 to $37.00. The compensation package may include stock options, plus a range of medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, and New York.

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.