Phonic

phonic.co

Phonic.co is a voice AI platform designed for building, observing, and evaluating voice AI agents. It aims to address the reliability issues of current voice AI agents, which often struggle with understanding or handling various requests, leading to customer frustration. Phonic offers solutions such as a system of record for searchable customer interactions, real-time observability across agents, and evaluations to identify common failure points. It uses proprietary audio foundation models to provide conversational voices and low latency.