Omada Health is on a mission to inspire and enable people everywhere to live free of chronic disease. Omada's five virtual programs combine behavior science and clinical protocols to help people get going—and keep going—in a way that works for them.

Job overview:  

Omada is hiring a Customer Success Associate- SMB to lead our talented national based customer success teams that drives adoption, retention, and expansion for all our programs. This team is responsible for making every customer in the portfolio successful which ultimately assures customer loyalty and lifetime value. Your day-to-day will include serving as a subject matter expert and point of escalation for all SMB customers; building and executing plans to accelerate revenue expansion and improve customer loyalty, ensure we meet or exceed enrollment forecasts and up-sell targets; build scalable processes; and meet or exceed CSAT and NPS targets. This position reports to Omada’s Sr. Manager of Mid-Market Customer Success, and works closely with Sales, Marketing and Client Operations.

• 60% of your job will be focused on leading SMB client needs and marketing strategy 
• 20% of your job will be focused on supporting expansion in SMB segment 
• 20% of your job will be focused on designing strategies to improve customer loyalty and  scale 

About you:

We are looking for individuals who thrive on challenges and are ready to grasp an exceptional opportunity in digital health. You are obsessed with building exceptional connections with people. You know how to project manage complex tasks as an individual contributor. You utilize data to identify trends and develop processes to make impactful improvements. You are interested in a highly collaborative and cross-functional role. 

Your impact:

• Drive best in class CSAT scores for both implementation and Customer Success Management performance (90%+ score with 75%+ response rate).

• Work side-by-side with our marketing, sales and client operations teams to ensure we have 2+ marketing refresh campaigns per customer per year.
• Forecast enrollments successfully and exceed revenue expansion targets to help grow the business.
• Maintain < 4% annual customer churn.

You will love this job if you:

• You have leadership experience working in Healthcare and Digital Health.
• Have a proven track record of driving revenue expansion and relationship development strategies.
• Are self-motivated, highly collaborative, creative, problem solving, goal-and growth-oriented.
• Gravitate towards processes and leveraging technology like Salesforce and Gainsight to scale.
• Have additional background or interest in health technology.
• Have excellent written and verbal communication skills with the ability to interact and influence at all levels of the organization.

Benefits:

• Competitive salary with generous annual cash bonus
• Remote first work from home culture
• Flexible vacation to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Work from Home stipend
• Monthly mental wellness days
• Two giftable Omada enrollments per calendar year
• ...and more!

It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!

• Start with Trust. We listen closely and we operate with kindness. We provide respectful and candid feedback to each other.
• Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
• Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
• Deliver Results. We reward impact above output. We set a high bar, we’re not afraid to fail, and we take pride in our work.
• Succeed Together. We prioritize Omada’s progress above team or individual. We have fun as we get stuff done, and we celebrate together. 
• Remember Why We’re Here. We push through the challenges of changing health care because we know the destination is worth it.
  
  

About Omada Health: Omada Health delivers integrated, virtual care across chronic conditions, a top clinical need for employers and health plans. By combining clinical best practices with the science of behavior change, Omada Health improves member health and reduces the cost of care. Working with over 1,700+ customers — including health plans, health systems, and employers ranging in size from small businesses to Fortune 500s across a wide variety of industries — Omada delivers personalized interventions for diabetes, diabetes prevention, hypertension, and musculoskeletal issues. All programs include integrated behavioral health support. Omada Health’s virtual care programs are clinically supported and evidence-based, with results published in multiple peer-reviewed journals. To learn more, visit www.omadahealth.com.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Below is a summary of compensation ranges for this role in the following geographies:

California, New York State and Washington State Ranges: $80,600 - $97,000*, Colorado Compensation Ranges: $74,040 - $88,800*. Other states may vary.

* Range is indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets. Base salary is approximately 80% - 85% of total compensation range. The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate's skills and experience, and other business considerations.

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