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IT Support Operations | Contract

Ramp

Ramp

IT, Customer Service, Operations
New York, NY, USA
Posted on Tuesday, October 31, 2023

About Ramp

Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier businesses, and it’s working: over 15,000 businesses on Ramp to save an average 5% and close their books 8x faster.

Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables tens of billions of dollars in purchases each year.

Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. In 2023, Ramp was named Fast Company’s #1 Most Innovative Company in North America, LinkedIn’s #1 Top Startup in the U.S., a CNBC Disruptor, and a TIME100 Most Influential Company.

About the Role

We’re looking for an addition to our IT Support Operations team to join our IT at Ramp based in NYC! This role will own all IT aspects in our NYC HQ, including onboarding, triage support requests, assisting with AV conference rooms/event space and managing our inventory. Unblocking our users is an absolute critical component of our IT team and we’re looking for someone who takes pride in running a smooth operation and in all the work to make it happen!

What You’ll Do

  • Provide in-person logistics support at our NYC HQ (located near Madison Square Park) 5 days/week

  • Triage support requests from tickets, email, and Slack, proactively seek ways to minimize and improve our SLAs

  • Provide A/V Support for our live events (sometimes after hours)

  • Take ownership of small and large projects, working with various internal/external teams to accomplish goals

  • Manage inventory in the NYC HQ office, assist with shipping new hire equipment

  • Build out sustainable onboarding/offboarding processes with future scale in mind

  • Creating technical documentation and user facing documentation where applicable

  • Push the team to industry best practices and drive change

  • Be and advocate for our users, understand their challenges, and look to remove blockers

  • Make data driven, empathetic decisions, and take a holistic collaborative approach to decision making

What You Need

  • Minimum 3 years of technical experience in an enterprise size organization

  • Strong knowledge in our core tech stack including Okta, Google Workspace, Slack, Kandji, and various modern SaaS tools

  • Strong attention to detail and execution oriented

  • Understanding of User Lifecycle Management, managing user/role access

  • Willingness to learn and support A/V, particularly for live events

Nice-to-Haves

  • Experience in high growth startups

  • Experience managing macOS/Windows in hybrid/remote environments

  • Slack Certified Admin

  • A/V Experience

  • Okta Certified Professional

Compensation

  • The hourly rate for this contract is $49 USD

Benefits (for U.S.-based full-time employees)

  • 100% medical, dental & vision insurance coverage for you

    • Partially covered for your dependents

    • One Medical annual membership

  • 401k (including employer match on contributions made while employed by Ramp)

  • Flexible PTO

  • Fertility HRA (up to $5,000 per year)

  • WFH stipend to support your home office needs

  • Wellness stipend

  • Parental Leave

  • Relocation support

  • Pet insurance