Company Overview:

A rocket company at the core, Relativity Space is on a mission to become the next great commercial launch company. Meeting the needs of a growing demand for space infrastructure, our rockets will revolutionize how we connect and communicate on Earth by getting satellites to space. We have developed a vertically integrated technology platform in which we leverage additive manufacturing, artificial intelligence, and autonomous robotics to 3D print rockets. Our unique approach enables rapid product iteration, allowing us to push the boundaries of what's possible today and unlock the full potential of 3D printing for tomorrow. Join us on this extraordinary journey, as we work together to transform our vision into reality.

Team:

We are looking for an Sr. IT Associate to join our growing Service Desk team at our HQ in Long Beach, California. In this role, you will be working closely with Systems Administrators and Systems Engineers in IT Operations, alongside other IT Associates on the Service Desk team. As a senior associate on the team, you will be an IT “jack-of-all-trades”, continuously enhancing your various IT and Service Desk competencies while also assisting junior level associates on complex issue resolution. This is a hands-on position where you will support the desktop computer experience, launch systems computational and network resources, and bleeding-edge aerospace experts. Do you pride yourself on working as a team to deliver excellence? Do you have a passion for automation and efficiency? Do you enjoy working in an extremely fast paced environment that is continually pushing limits? Are you always looking to iterate and say, “how can we do better”? Then we have an opportunity for you!

What you’ll do:

• Enhance Relativity’s IT Operations team to support our growth at our HQ in Long Beach.
• Actively participate in the team’s daily tasking and support requirements
• Answer tickets addressing desktop, user experience, and system issues in a timely and professional manner
• Enhance Relativity’s operational information technology capacity to support our growth across multiple sites
• Install and maintain all user endpoint devices, and infrastructure managed by other IT teams
• Join a team that is focused on ambitious, superb delivery and operation of IT engineered solutions to a technologically advanced userbase spanning many technical disciplines
• Deliver and document solutions that reduce Service Desk requests and repetitive service workloads
• Leverage your desktop operating system wisdom to resolve issues and improve the end user experience, identifying and suggesting improvements to standard practices wherever you can
• Actively engage and support technical and computational challenges with launch operations and networked hardware connecting launch control, launch data acquisition, and rocket systems
• Escalate and track issues through incident/problem lifecycle
• Find new ways to utilize our resources and assets to their fullest capacity
• Train users on complex system and computer function
• Work with rocket scientists!

What you need to know:

• Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.
• Skills in technical systems, hardware repair, and network management
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
• Ability image, deploy, configure, and support operating systems on desktop and mobile
• Expert level familiarity with both PC and other end point computing hardware and software
• Experience in managing Windows Active Directory and user access controls
• Administrative experience with Microsoft Office 365
• Basic experience in networking, wiring, and basic knowledge in routing, subnets, VLAN’s and security protocols
• Writing and editing skills to aid in writing and updating procedural documents and documenting tickets
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Experience managing devices in an MDM
• Ability to perform remote troubleshooting and provide clear instructions
• Ability to lift equipment weighing up to 40 pounds
• Ability to climb ladders and work outside in various conditions
• Ability to work nights and weekends as needed

Nice to have but not required:

• 4+ years of experience in a IT Operations role
• Advanced knowledge of Mac, Linux deployment and troubleshooting
• Familiarity with tools such as SCCM, Imaging, ServiceNow. Jira, EDR

Relativity Space offers competitive salary and equity, a generous vacation policy, an annual L&D stipend and more!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.