Pre-Sales Engineer



Software Engineering, Sales & Business Development
Hayward, CA, USA
Posted on Thursday, July 20, 2023

About Us

Ripcord is the leader in intelligent document transformation, helping companies unlock peak value from their documents with its Robotics and AI-Powered Cloud platform

By unlocking meaningful data trapped in documents, customers can easily access the information they need, automate the processes they rely on and analyze the data that fuels their growth.

Ripcord customers include global enterprises such as Coca-Cola, IRS, Allianz Insurance, and MUFG. We’re based in the Bay Area, California and are backed by the world’s leading investors including Kleiner Perkins, Google Ventures, Lux Capital, Icon Ventures, Silicon Valley Bank, Apple co-founder Steve Wozniak and more.

At Ripcord, we respect and support each other. We want everyone to feel a sense of purpose and the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. Your ideas are welcome here! Our team is diverse, driven, and dynamic. Every day we work with robotics, artificial intelligence and out-of-the-box thinking to bring the best out of our people and the most value to our customers.

Shift: Schedule may vary for support of customers in multiple time zones.

Salary: $77,000 - $90,000

The qualified individual will play an integral role within our sales division and provide ongoing support to our existing customer base, serving as a key technical resource advising new customers on why to invest in Ripcord cloud.

Overall estimated 10-20% travel required. Role requires strong communication skills, experience in Public Cloud Computing, and a passion for helping clients solve problems. This role will have responsibility for pre-sales cloud engineering focused on AWS, but also with a cloud agnostic approach.

This individual will work to:

  • Support a high-performing sales team to align client business and technical needs to cloud based solutions.
  • Specify the deliverables of services projects by developing detailed project scopes of work (SOWs) by scoping, defining and commercializing value propositions.
  • Clearly present complex ideas and solutions to various audiences.
  • Serve as a liaison between Sales and Delivery in the pre-sales process.
  • Practice ongoing self-education, stay current on industry trends and best practices, specifically with AWS, and leading cloud providers.

Ideal applicants will meet the following criteria:

  • Experienced in capturing and deciphering requirements from informal conversations and formal documents to map RFI/RFP requirements to Ripcord technology solutions.
  • Comfortability working with executive level stakeholders/clients to understand issues in technology space and be able to provide solutions to address these issues.
  • Outstanding presentation and communication skills
  • Experience in technical pre-sales consulting with understanding of Cloud technologies in AWS and ideally more than one cloud service provider.
  • Demonstrated understanding of modern approaches to cloud infrastructure, software development, and legacy systems modernization.
  • Good understanding of hybrid cloud solutions
  • An appreciation for micro-services architecture and surrounding technologies/tools (such as containers, etc.)
  • Proficiency in assessing options (e.g., risk, performance, cost-benefit) and informing decision makers with persuasive visualizations based upon assessment outputs.

Responsibilities may include but are not limited to:

  • Developing the future state technical vision for customers and new sales prospects
  • Regularly interfacing with technical and business staff of customers, including the project sponsor and stakeholders of projects
  • Assisting with proposal writing/technical responses for opportunities. Serve as the technical point of contact on customer pre-sales engagements.
  • Communicating effectively with the sales team along with other internal/external parties.
  • Works with Sales and Customers to manage expectations and timelines to ensure satisfaction.
  • Building and maintaining strong relationships with channel partners, including other System Integrators. Understanding how to apply partner and cloud solutions in conjunction with professional services.
  • Configuring, testing, and maintaining demonstration SaaS systems

Education and Experience

  • U.S. Citizen, capable of obtaining a federal clearance if needed.
  • Bachelor’s degree or higher in Computer Science or similar preferred.
  • 5+years of Pre-Sales Engineering experience.
  • Hands on experience in building / configuring / deploying demonstrations for POC / Pilot engagements with customers
  • Solid understanding of cloud compliance / certifications (SOC2, ISO 27001, GDPR, HIPAA, etc)
  • Thorough understanding of IT terminology and ability to translate into non-technical terms
  • Experience working with customers in developing new technology implementations

Key Competencies/Behaviors

  • Incredible interpersonal skills, flexibility and a positive ‘can do’ attitude.
  • Excellent communication, organizational, note taking, and time management skills.
  • Team oriented, works well with others
  • Planning and organizational skills.
  • Highly adaptable and stress tolerant.
  • Experience working with multiple departments and managing multiple tasks concurrently.
  • Strong verbal and written communication skills - English as primary language.
  • Must be able to read and comprehend technical reports.

Screening Requirements: Background Check - must be US citizen and possess or be capable of obtaining a security clearance (Secret clearance preferred), Drug Testing

Important Note

We never request personally identifiable information or bank account information during our recruiting or hiring process; nor do we offer up front payments as part of an offer of employment or ask you to download any 3rd party apps such as Telegram.

Equal Opportunity Employer

Ripcord is proud to be an equal opportunity workplace. Our goal is to be a diverse workforce at all job levels. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, transgender status, age, marital status, veteran status, or disability status.