Stord is the leading commerce enablement provider of fulfillment services and technology that powers seamless checkout and delivery experiences for high-volume mid-market and enterprise brands across all channels. Stord manages over $5 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. With Stord, brands can sell more, save money, and reduce headaches.

With Stord, brands can increase cart conversion, improve unit economics, and drive customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, Native, Tula, American Giant, and more trust Stord to make their supply chains a competitive advantage. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, and Salesforce Ventures.

Stord is revolutionizing the logistics industry with our cloud-based supply chain platform. We empower brands to compete and grow by providing end-to-end logistics solutions coupled with our modern platform of tools covering Order Management (OMS), Warehouse Management (WMS), Consumer Experience (Pre/Post Purchase), Demand Planning, and more.
We empower teams to solve hard problems in ways that our customers love and work for our business. Stord Solution Engineers work with customers to craft unique solutions, communicate value propositions, and ensure our technical solution addresses key pain points. We’re looking for a Solution Engineer to join our team. Stord’s Solution Team leverages their hands-on technical and/or operational experience to effectively extract & understand customer requirements and get buy-in from stakeholders via compelling presentations and demonstrations.

What You'll Do:

• Engage with sales prospects and lead any conversations around our technology platform including demo, integration, solution design, RFP responses, etc.

• Design compelling presentations and documents that demonstrate the value proposition and ROI of our software, fulfillment, and parcel solutions.

• Build relationships with prospects and customers and serve as a trusted advisor who designs, recommends, and supports implementation of solutions that address customer specific needs.

• Become an expert on Stord’s OMS and WMS - inclusive of your users (current and future), competitors, market trends, and how these products play a key role in the broader Cloud Supply Chain.

• Partner with GTM teams to move opportunities through the sales cycle to close, including RFP responses, discovery, pricing, internal approval, presentations, etc.

• Own the discovery of customer requirements, documentation of technical solutions and timelines, and handoff to implementation teams for OMS and/or WMS deployments.

• Maintain awareness of product roadmap and vision and enable a critical feedback loop by serving as the voice of the customer to product & engineering partners.

• Establish best practices regarding documentation, process, and coordination within the Software Solutions team.

What You'll Need:

Experience:

• Passion for creating quality solutions and a drive for delighting customers .

• Bachelor's or Master's degree in Supply Chain, Industrial Engineering, Operations Management, or other related technical fields.

• 2+ years of experience in Pre-Sales, Solutions Engineering, Sales Engineering, Implementation, Consulting or related roles at a startup or fast paced, high growth company.

• Ability to effectively manage multiple proposals with varying requirements, priorities, timelines, and stakeholders with ease; highly organized.

• Excellent communicator that can navigate technical & functional discussions with the ability to articulate complex solutions to a broad audience and communicate value propositions to customers.

• Demonstrated ability to articulate business and technical details to internal partners including sales, product development, and other key stakeholders.

• Experience launching technology solutions for enterprise (or b2b) customers.

• Strong understanding of supply chain challenges and opportunities and how technology can enable companies to gain a competitive advantage by addressing these challenges quickly and effectively.

• Familiarity with Ecommerce, Order Management, Inventory Management, Warehouse Management, ERP, and/or Distributed Order Management software.

Bonus Points:

• Prior start-up experience.

• Previous logistics or supply chain experience.

• Experience with common technology stacks such as Shopify, NetSuite, SPS Commerce.

• Experience using APIs, postman, and other technical tools to stage data for compelling and customized software demonstrations.

• Previous experience working with various API protocols (REST, GraphQL, SOAP) and/or EDI transactions (940, 943, 944, 945, 850, 856, etc).