CS Operations Manager



United States · Remote
Posted on Tuesday, January 30, 2024
At Tecton, we solve the complex data problem in production machine learning. Tecton’s feature platform makes it simple to activate data for smarter models and predictions. Tecton abstracts away the complex engineering to speed up innovation.
Tecton’s founders developed the first Feature Store when they created Uber’s Michelangelo ML platform, and we’re now bringing those same capabilities to every organization in the world.
Tecton is funded by Sequoia Capital, Andreessen Horowitz, and Kleiner Perkins, along with strategic investments from Snowflake and Databricks. We have a fast-growing team that’s distributed around the world, with offices in San Francisco and New York City. Our team has years of experience building and operating business-critical machine learning systems at leading tech companies like Uber, Google, Meta, Airbnb, Lyft, and Twitter.
Tecton is looking for a CS Operations Manager to work with our Director of Sales Operations and GTM functional leaders to refine and execute our go-to-market strategy. You will be a critical member of a growing GTM Strategy & Operations team. You will be tasked with supporting Tecton's sales, customer success, and marketing functions and partnering with cross-functional teams to identify system, data, or process needs that can drive revenue growth.


  • Strategy Execution:
  • This is a strategy execution role; your primary mission is to partner with functional leaders in shaping and executing GTM strategy
  • Assist in GTM Planning, including, but not limited to, territory segmentation, account assignments, quotas, gearing ratios, incentive compensation, etc.
  • Translate function leaders’ business strategy into technical requirements and proactively advise on process improvements and automation opportunities
  • Identify and lead strategic initiatives to directly impact revenue and retention.
  • Process & Operations:
  • Partnering with our pre and post-sales function leaders to design and improve business processes to drive efficiency, address gaps, and enable automation
  • Author and deliver leadership reports, including weekly, monthly, and quarterly business insights regarding our operations' health and customer base
  • Work cross-functionally to identify potential revenue risks and implement scalable processes and impactful solutions
  • Analyze data to identify trends, risks, and opportunities for growth and retention metrics improvement
  • Systems:
  • Implement and manage GTM tools - Ensure the teams have the tools they need to succeed by developing a deep understanding of our GTM strategy pre- and post-sales, tech ecosystem, usage patterns, and department budget
  • Design and maintain Salesforce objects, field definitions, and workflows, and translate business requirements into technical requirements for our admins
  • Develop and manage a detailed roadmap for multiple systems and data projects


  • Bachelor’s Degree preferably in an analytical field - Mathematics, Business, Economics, Computer Science, Engineering, etc. Master’s Degree or MBA preferred
  • A minimum of 5 years of related work experience is required
  • You have demonstrated the ability to communicate complex concepts concisely and clearly to all levels of employees, from the Executive level to the employee base
  • Excellent written, interpersonal, and presentation communication skills; comfortable and confident presenting new concepts to large audiences
  • Strong understanding of core business processes in a B2B SaaS environment: sales, marketing, product development, customer support and success, professional services
  • Demonstrate a pragmatic approach to problem-solving and highly analytical - able to manipulate large data sets
  • Strong stakeholder service orientation and analytical and problem-solving skills
  • Excel or Google Sheets super user
  • Ability to manage multiple concurrent projects, work independently, and thrive in a fast-paced, constantly changing environment
  • Strong workshop facilitation and presentation skills
  • Willingness to learn and an openness to giving and receiving feedback
  • Deep experience in using GTM tools: Salesforce, Excel, GDrive office suite, Data enrichment tools/databases (ZoomInfo or others), Outreach
Please apply even if you don't meet all the qualifications and competencies noted. It's rare that someone checks all the boxes, so we encourage you to break down walls!
Tecton values diversity and is an equal opportunity employer committed to creating an inclusive environment for all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics. If you would like to request any accommodations from the application through to the interview, please contact us at recruitingteam@tecton.ai.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.