Clinical Associate Project Manager
Trial Library
Operations
San Francisco, CA, USA
Posted on Friday, March 22, 2024
As a Clinical Associate Project Manager, you will work closely with the Chief Executive Officer, Chief Product Officer, Associate Director of Operations, Provider Customer Success Manager, and Ally Navigation team to support Study Sponsors on the Trial Library Platform. This is a remote position.
You will play a pivotal role in ensuring seamless communication and satisfaction between Trial Library and sponsor study teams (our customers). You will act as the main point of contact and manage relationships with study teams for activated clinical trials on the Trial Library platform. You will build strong relationships with sponsors with a focus on close collaboration with study teams to deliver timely reports and insights regarding Trial Library services.
Your Responsibilities
- Serve as the primary liaison between Trial Library and pharmaceutical study sponsors, maintaining regular communication channels, provide updates, and gather feedback
- Ownership of all sponsor study team inquiries and troubleshooting to support study teams when necessary
- Deliver timely reports and insights regarding Trial Library platform’s services and performance for contracted clinical trials to sponsor study teams
- Bridge the gap between Trial Library operations, provider customer success, and pharmaceutical sponsor reporting
- Oversee outgoing clinical trial related materials to study teams regarding Trial Library performance and services
- Oversee and deliver post-sales sponsor presentations from launch of services for a trial to ongoing performance reporting meetings
- Communicate Sponsor feedback to internal stakeholders to implement changes to Trial Library software such as updates to inclusion/exclusion criteria or clinical trial site locations
- Demonstrate rigor in being detail oriented in reporting obligations to study teams
- Develop standardized pharma reporting procedures and best practices
- Oversee all written documentation sent regarding performance metrics to study teams
- Maintain up to date knowledge of Trial Library product offering for study teams
Your Qualifications
- Excellent organizational and time management skills
- Excellent communication skills, oral and written
- Detail and process oriented
- Minimum 5+ years of professional experience in oncology clinical research
- Interact with internal and external customers with a high degree of professionalism
- Experience with oncology clinical trials, pharmaceutical sponsor reporting needs, and trial enrollment activities
- Demonstrate a bias towards action and seek to intervene before issues arise
- Strong communicator and persistent, able to influence behaviors to help drive the desired outcomes
- Facilitate an analytical approach and use data to drive actions
- Agile and willing to adapt quickly in order to achieve desired outcomes
- Demonstrated ability to exercise autonomy in engagement of sponsors