Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

We are looking for an experienced, people-focused Manager, IT Install to guide our team of Network Engineers and drive successful customer project delivery. In this role, you’ll mentor and develop a geographically distributed team, manage resource allocation, and foster a collaborative, high-performance culture. You’ll oversee the full implementation lifecycle for customer projects—planning, design, deployment, and post-support—ensuring timelines, budgets, and quality standards are met. You’ll also establish best practices for installations and configurations, handle escalations, and proactively mitigate risks.

What we do

The IT Installation team is responsible for the design of the IT infrastructure that is delivered as part of Symbotic’s robotics solutions. This includes wired and wireless networks, servers, storage, PCs and other end devices, system monitoring and security.

What you’ll do

• Lead, mentor, and develop a team of geographically dispersed Network Engineers, fostering a collaborative and high-performance culture.

• Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback to team members.

• Oversee resource allocation, scheduling, and project assignments to ensure efficient utilization of the team and timely project completion.

• Support the professional growth of team members through training, certifications, and career development opportunities.

• Handle escalations, mediate conflicts, and ensure a positive and productive work environment.

• Oversee the end-to-end implementation lifecycle for customer projects, from initial planning and design to deployment and post-implementation support.

• Ensure adherence to project timelines, budgets, and quality standards.

• Proactively identify and mitigate risks, addressing potential issues before they impact project delivery.

• Develop and implement standardized processes and best practices for network hardware installations and configurations.

• Ensure all projects are documented thoroughly and accurately.

What you’ll need

• Bachelor’s Degree in Information Systems or Engineering related discipline.

• Minimum 8 years of experience in infrastructure/operations.

• Minimum 3 years of experience leading/managing IT teams, developing IT strategy, and developing IT budgets and plans.

• Networking and Data Center Fundamentals:

• Core Concepts: Solid understanding of TCP/IP, DNS, DHCP, and IP addressing (IPv4 and basic IPv6 concepts).

• Network Connectivity: Proficiency in configuring network interface cards (NICs) on various operating systems, troubleshooting wired and wireless network connectivity issues (e.g., verifying IP configuration, ping, tracert, nslookup).

• Physical Layer: Strong understanding of network cabling best practices, including proper termination, labeling, and testing of Ethernet cables (Cat5e, Cat6). Experience with fiber optic cable handling and basic testing.

• Network Device Interaction: Basic familiarity with the purpose and function of network devices such as switches, routers, and wireless access points from an installation perspective (e.g., identifying ports, understanding status lights, basic console access for initial configuration details).

• VLANs (Basic): Awareness of VLAN concepts and the ability to verify VLAN assignments on network ports for proper device connectivity.

• Wireless Networking: Experience in connecting devices to Wi-Fi networks, troubleshooting basic Wi-Fi connectivity issues, and understanding Wi-Fi security (WPA2/WPA3).

• Patching & Cabling Management: Expertise in managing network patch panels, structured cabling systems, and ensuring clean and organized cable runs in data closets and user workspaces.

• Network Tools: Familiarity with using basic network diagnostic tools (e.g., cable testers, network sniffers like Wireshark for basic packet analysis, port scanners for verifying service availability).

• Data Center: Good understanding of telecom, connectivity, power consumption of IT equipment and Layout & designing of MDF/IDF.

• Experience in delivering highly available, cost-effective infrastructure to meet SLAs for a production environment.

Our environment

• Travel is required: must have valid driver’s license and ability to drive and/or fly to client locations. Our main plant is in Wilmington, MA. The person taking this position will be required to perform work at our customer installation locations for extended periods of time where equipment is installed or built. We expect the travel to be up to 50-60% of the time.

• The employee is frequently required to walk and reach with hands and arms.

• The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl.

• The employee must regularly lift and/or move up to 40 pounds.

• Lock out tag out safety protocols are required.

• A large portion of time will be spent on a construction site with PPE required.

• There will be steep stairs to climb into the structure.

• You will regularly be near railings that are high off the ground.

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.