Waymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits. Guided by the communities we serve, we bring support and technology-enabled care to help primary care providers keep Medicaid patients healthy. We are building the tools and designing an approach to enable care to reach the patients who can benefit most.

Our core values embody the essence of what makes Waymark a unique team today, and what we look for, nurture, and sustain as a team. We are bold builders, believing that the greatest challenges in care delivery can be solved when we harness the power of community and technology. We are humble learners, seeking feedback and perspectives different from our own, and welcome challenges to our conclusions. We experiment to improve, actively seeking data to inform decisions and to assess our own performance. We act with focused urgency, our commitment to our mission drives us to tirelessly pursue results.

If this vision resonates with you, we hope you consider bringing your creativity, your energy, your curiosity to Waymark.

About this role

As the Operations Specialist at Waymark, you will play a vital role in building a hub of operational excellence across Waymark’s rapidly growing markets. You will be responsible for centralizing communications to drive standardization and consistency in process across markets and rolling out effective change management strategies. Reporting to the Care Model & Quality Lead, you will ensure care delivery team priorities are represented across care support departments by implementing robust collaboration and bi-directional feedback channels. You will provide project management support to the Care Model Roadmap and other Care Model & Quality team efforts. You should be a strategic problem solver and an excellent communicator adept at achieving cross-functional alignment.

Responsibilities

• Drive standardization and consistency in process across markets by supporting the development of standardized, scalable processes and workflows to improve operations
• Develop and own the central care delivery communications and knowledge hub
• Support collaboration, including bi-directional communication and timeline and roadmap alignment, between care operations and all care support functions at Waymark.
• Support the development and execution of scalable processes for obtaining and actioning on feedback from all care team members.
• Provide project management expertise to the Care Model and Quality team, with a particular focus on care model roadmap prioritization and agile sprint execution
• Partner with Waymark’s Compliance and Implementation teams to ensure full compliance with all contracts.
• Identify and fix process gaps around execution, roll-out, and ongoing support of projects

Minimum qualifications

• Highly organized, detail-oriented self-starter;
• Comfortable with ambiguity and able to multitask and create structure
• Excellent communication and interpersonal skills
• Strong project management skills with a track record of aligning across diverse stakeholders
• Systems thinker and problem solver, able to toggle between the details and big picture view with ease
• Willing to roll up sleeves and dig in to the work at hand
• 3-5 years experience in healthcare or health services operations roles with an outpatient/primary care, integrated behavioral health, and/or whole-person care focus.
• Values teamwork and collaboration
• Thrives in fast-paced environment

Preferred qualifications

• Experience working with product and design teams
• MPH or MBA
• Healthcare LEAN certification

Salary Range: $85,000 - $125,000.00. Compensation will depend on multiple factors, including job location, training, education, and experience.

Benefits and Other Compensation: Medical, vision, dental, basic life insurance, and stock options available for the hired applicant. Employees also receive twenty (20) vacation days, accrued over the year and thirteen (13) paid holidays throughout the calendar year. Sixteen (16) weeks of parental leave for birthing parents will also be available for use after successful completion of 6 months of employment, eight (8) weeks of bonding leave for non-birthing parents. Employees are able to enroll in our 401(k) plan and commuter benefits plan.

COVID Vaccination: Waymark has adopted a policy on mandatory full vaccination to safeguard our employees, our partners, and the patients we serve from the hazard of COVID-19. As a healthcare company, we believe it is important for our employees and actions to reflect the best available science and the interests of public health. You will be asked to attest to your COVID vaccination status before an offer of employment is made.