Workit Health is an industry-leading provider of on-demand, evidence-based telemedicine care. Our programs are based in harm reduction, and bring together licensed clinicians who really listen, FDA-approved medication, online recovery groups and community, interactive therapeutic courses, and care for co-existing conditions. Workit Health's patient-centered telemedicine model is improving clinical outcomes and eliminating barriers to treatment, making long-term recovery accessible to individuals who need it, without disrupting their daily lives.

We’re excited to expand our team as our impact and coverage areas continue to grow. Our team members are dedicated and passionate about our mission of making exceptional, judgment-free care for addiction more accessible.

We believe everyone deserves respectful, effective treatment for substance use disorder at the moment they're ready for it. We're looking for driven and compassionate individuals who share this goal. Join us in reducing stigma, saving lives, and changing the way addiction is treated in America.

Job Summary:

This is a full-time role, working remotely and reporting to the Director of Operations, Clinical Practice. This role is responsible for the building and maintaining of provider schedule templates. This includes evaluating different scheduling functionality to enhance template design to improve throughput and/or access.

Core Responsibilities:

Fulfills schedule change requests quickly and accurately, consistently seeking opportunities to utilize best practice strategies and techniques:
Identifies and completes necessary modifications to master and daily templates to meet organizational needs.
Independently carries out project work and meets all project deadlines.
Collaborates and coordinates with practice operations leaders to process and manage requests for schedule changes.
Evaluates incoming template change requests and manages the change request through to completion.
Identify and complete necessary modifications to scheduling templates.
Facilitate dialogue around additional enhancement opportunities that may improve workflows, access, or leverage automation.
Consistently meet or exceed Service Level Agreements (SLA) when evaluating and resolving requests.
Document and revise master files to track changes and ensure that they are always up to date.
Monitor and communicate deviations in master template, approved exceptions to master schedules, and concerns.
Performs other support of Capacity Management to ensure an efficient, high quality & safe experience for patients, providers, and staff
Participates in other work, projects, meetings, and committees as assigned.

Qualifications:

2+ years of healthcare operations experience
Fluent within EHR and data management systems, such as Google sheets and Looker
Experience collaborating with clinical professionals, support staff, and patients
Exceptional internal and external customer service
Demonstrated track record of meeting organizational goals and contributing to process improvement plans
Strong analytical ability
Ability to assess and report on metrics
Comfortable presenting to staff and leadership

Benefits:

5 weeks PTO (includes your birthday, 2 mental health days, and 2 floating holidays!)
11 paid holidays
Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family's needs
Company contributions to dependent premiums at higher than market rates (65%)
12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families)
401k + matching
Healthcare & dependent care Flexible Spending Accounts (FSA)
Flexible schedules and flex-time work for all full-time and part-time employees
Employee assistance program, complete with financial coaching and counseling sessions
Professional development allowance for healthcare providers
Opportunities for professional development and growth within the company
Fully remote roles throughout the company
Vibrant, employee-driven cultural initiatives including multiple ERG groups
Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations

As we are an addiction recovery company founded by people in recovery, those in addiction recovery themselves are encouraged to apply. Workit Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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