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Senior Technical Trainer and Courseware Developer

ZEDEDA

ZEDEDA

Software Engineering, IT
San Jose, CA, USA
Posted on Friday, February 2, 2024
ZEDEDA makes edge computing effortless, open, and intrinsically secure - extending the cloud experience to the edge. ZEDEDA reduces the cost of managing and orchestrating distributed edge infrastructure and applications, while increasing visibility, security and control. ZEDEDA delivers a distributed, cloud-native edge management and orchestration solution, simplifying the security and remote management of edge infrastructure and applications at scale.
ZEDEDA ensures extensibility and flexibility by utilizing an open partner ecosystem with a robust app marketplace and leveraging an open architecture built on EVE-OS, from the Linux Foundation. ZEDEDA delivers instant time to value, has thousands of nodes under management and is backed by world-class investors with teams in the US, Germany and India. For more information, visit www.zededa.com
About the Position: Senior Technical Trainer and Courseware Developer (San Jose, CA)
Responsibilities:
The Lead Technical Trainer and Courseware Developer’s responsibility is to contribute in meaningful ways to all aspects of product related training development and delivery including in-flight standards and training best-practices.
- Lead delivery and management of technical enablement courses and programs including:
- Rapidly author, record, and edit focused technical training videos
- Lead development of eLearning course roadmap and learning plans
- Lead development and delivery of live training courses, webinars, and technical onboarding of new employees, customers and partners
- Lead the enablement of our growing teams of Sales Engineers and Solution Architects internally and externally for our partners
- Help to edit, organize, and administer learning management system content
- Effectively partner with SMEs within engineering, product management, tech docs, customer support, pre-sales engineers, and certification development teams
- Consult as a trusted advisor with the Certification Program Lead on critical issues and decisions, both tactical and strategic
Qualifications
- 8+ years of validated experience in a combination of the following areas: automation, IT system design, architecture, operations, administration, or advanced technical training
- Demonstrate a general understanding of various IT/OT concepts (e.g. Compute, Storage, Networking, Database, Security, DevOps, edge computing, cloud computing, virtualization)
- More than 3 years of demonstrated ability leading live and virtual classroom training for related technology and products with high satisfaction scores
- Forecast training demand and develop plans to address business needs
- Proven ability to develop impactful eLearning course experiences and video content
- Technical Degree (i.e. Computer Science, Information Systems) or relevant work experience
- Ability to earn trust, maintain positive and professional relationships, and strengthen our culture of inclusion
- Ability to travel as required (less than 10%)
- Ability to work independently with an ownership mentality in driving the product training roadmap