Operations Manager, Mission Readiness



San Francisco, CA, USA
Posted on Friday, November 10, 2023
As an Operations Manager on Zoox’s Mission Readiness team, you will be responsible for the operational readiness of all vehicles and associated equipment. This includes early morning and shift change vehicle preparation, vehicle transits, deploying the right SW/FW to the right vehicles at the right time, pre-mission checks, refueling/charging, calibration support, and regulatory compliance. Additionally, the Operations Manager ensures that the interior, exterior, and driving sensors are routinely inspected and cleaned per defined standard operating procedures. You will align your team to milestone deliverables and provide support to ensure goals and objectives are met. You will develop key performance indicators for your team and develop the methodology to track progress against those KPIs accurately. Additionally, you will directly lead support personnel responsible for onboarding and parts procurement.

In this role, you will:

  • Drive 100% on-time performance at each geosite.
  • Own the analysis, documentation, and reporting of Mission Readiness geosite data and metrics.
  • Create and manage employee schedules, including time off and holidays, to maintain operational readiness.
  • Be an advocate for constant, never-ending improvement using lean Six Sigma methodologies and operational improvement processes.
  • Provide logistical support for the movement and storage of vehicles and equipment.
  • Maintain real-time communication with cross-functional teams and manage workflow by allocating resources based on skill sets and ensure the job is done to internal quality standards.


  • 5+ years of people leadership experience in a fast-paced, safety-focused service environment.
  • Ability to synthesize information and make sound, data-driven decisions.
  • Proficient with performing analysis using Jira, Looker, and/or Excel/GSheets.
  • Clean driving record that meets company standards and proven ability to quickly learn technical subjects.
  • Ability to travel locally and nationally (less than 15%).
  • This position requires you to be on-site 5 days per week at locations ranging from San Francisco, Foster City, and Menlo Park Thursday through Monday to conduct weekend planning during Thursday/Friday, execution on Saturday/Sunday, and debrief to the leadership team on Monday.

Bonus Qualifications

  • Experience in a fast-paced service environment.
  • Demonstrated experience managing external vendor relationships.
  • Lean Six Sigma green belt or above.
  • Possessing a growth mindset.
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $115,000 to $150,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
About Zoox
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.
If you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter.
A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.