Senior Technical Program Manager, City Entry & Expansion



IT, Operations
Foster City, CA, USA
Posted on Wednesday, February 7, 2024
The City Entry & Expansion team in Zoox’s Product & Operations organization is responsible for strategically planning and executing Zoox's entry into new markets. Working cross-functionally with teams across the organization, we drive the technical and product milestones required to successfully launch Zoox's autonomous robotaxi service in each new city. Beyond the initial launch, we also focus on ongoing service improvements and ensuring the operation reaches full scale to benefit more communities. Our mission is to thoughtfully expand Zoox's footprint while partnering closely with internal stakeholders to establish a strong foundation for long-term success in each new location.
The Senior Technical Program Manager, City Entry & Expansion, manages the roadmap for launching Zoox's autonomous robotaxi service in new cities. Working closely with cross-functional teams, including Strategy, Product, Operations, Technical, Communications, and Policy, you will drive the successful launch and ongoing growth of Zoox's service in each new market. This role involves defining the service area, scaling plans, and operational targets and leading the integration of strategic planning and execution to hit key milestones. Post-launch, you will shift focus to robotaxi service maintenance and improvements, collaborating with city operations teams to ensure the service meets Zoox's standards and making enhancements as needed.

In this role, you will:

  • Lead the management of the roadmap for a new city in conjunction with definitions from Strategy, Product, and Technical teams, including targeted service area, scaling, and operational targets.
  • Partner with Zoox product and program managers to drive milestones for your city through planning and execution and will lead the definition and tracking of KPIs for launch, growth, and sustaining the service.
  • Work with stakeholders to ensure operational infrastructure for storage, charging, maintenance, and transportation of vehicles is in place for launch and scaling.
  • Support external engagements through Comms, Business, Policy, and Operations teams, with community, government (city and state), and commercial partners. You will also work with the Comms & Marketing team on PR campaigns around service in the city.
  • Work with the AI & Autonomy teams to place our Highlander test fleet in your city to collect map data and start collecting miles in autonomy.
  • Drive enhancements post-launch to the Operational Design Domain (ODD), scaling, and improvements to operations and product offerings in your city.


  • BS in an engineering discipline or equivalent cross-functional experience instead of an engineering degree.
  • 10+ years of experience in engineering, product management, or program management with a focus on product/service launches.
  • Experience taking existing operations and expanding into new markets.
  • A track record of managing complex cross-functional projects across multiple disciplines, including engineering, operations, communications, legal, government/regulatory agencies, and commercial partners.
  • Inquisitive about exploring new ideas, an independent thinker who continuously learns, and able to tackle tough problems.
  • Perform in a fast-paced, ambiguous, and sometimes high-stress environment and are willing to dive into the technical details of the projects you support.
  • Experience working in an NPI product-based environment with rapidly expanding market operations

Bonus Qualifications

  • Master's degree or MBA
  • Mobility industry experience or any other safety-centric industry experience
  • Experience developing and scaling strategies, processes, plans, procedures, reporting, and escalations.
  • PMP certificate
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $172,000 to $216,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
About Zoox
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.
If you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter.
A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.