Senior/Staff Technical Operations Engineer



IT, Operations
Foster City, CA, USA
Posted on Tuesday, March 5, 2024
The IT Platform Operations team owns Zoox’ on-prem data center operations, hardware design, and validation. The team is expanding to encompass overseeing IT Technical Operations for our active robot fleet. As the Senior/Staff Technical Operations Engineer, you work closely with multiple operations teams to successfully support our robot missions. Your initial responsibilities will include discovery and documentation of workflows and dependencies. Your real-time operations experience will be integral in ensuring the stability and success of our live robot missions.
You have an excellent understanding of critical real-time operations and technical acumen. You can work through complex problems requiring real-time troubleshooting during live mission operations. You have experience with Linux (preferably Ubuntu), networking, and cloud computing concepts. You can work with diverse technical teams collaboratively. You will contribute to the discovery and optimization of real-time technical operations processes.
If you are ready to shape the future of our technological landscape and bring innovative solutions to fruition, we invite you to join us in this exciting opportunity.

In this role, you will:

  • Discover, understand, and troubleshoot diverse IT workflows supporting mission critical operations.
  • Work inside the Zoox Fusion Center with other mission teams supporting real-time operations
  • Be the primary IT point-of-contact for the Fusion Center during work hours
  • Provide technical support for deployed Linux environments in AWS.
  • Coordinate with multiple technical and support teams to mature our real-time operations capabilities.


  • 15+ years of IT experience and 5+ years of real-time operations experience.
  • BS / MS in Information Technology or equivalent experience.
  • Proven track record of working successfully in critical real-time operations, e.g. life-safety, financial, transportation, etc
  • Full-stack knowledge: Understanding of the concepts of production IT environments and end-to-end service delivery.
  • Experience with Linux systems administration, preferably Ubuntu
  • Demonstrable knowledge of networking concepts and troubleshooting: OSI model, TCP/IP, DMZ
  • Exposure to operating production environments in AWS
  • Familiarity with real-time monitoring solutions and concepts.
  • Exposure to EKS is beneficial
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $156,000 to $226,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
About Zoox
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.
If you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter.
A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.