Fleet Support Engineer



Other Engineering, Customer Service
Las Vegas, NV, USA
Posted on Thursday, May 30, 2024
Zoox is seeking a fleet support engineer on the BaseOps team who will be actively engaged in our fleet's operational uptime. As an expert, your primary responsibilities will include diagnosing complex hardware/software-related issues, interfacing with cross-functional engineering teams to drive resolution, capturing the troubleshooting details and placing them in the internal knowledge database, and generally being available to support the daily technical operations.

In this role, you will:

  • Point of contact for real-time escalation from technicians of fleet issues
  • Document, amend, and maintain a troubleshooting guide for all technicians to use as faults are diagnosed and resolved
  • Establishing diagnostic procedures to expedite troubleshooting in the future
  • Historical review of vehicle/fleet data, parsing and interpreting vehicle logs and their physical implications
  • Work with engineering design to improve tooling and detection of issues and work to implement effective countermeasures across the fleet
  • Define/capture required data points to validate issue resolution


  • Minimum of 2-4 years of relevant experience in transportation, aerospace, or autonomous vehicles
  • Bachelor’s degree in Electrical Engineering, Computer Engineering or Automotive Engineering
  • Experience with low/high voltage circuits, Unified Diagnostic Services (UDS), and how to safely troubleshoot
  • Understanding of hardware and software systems architecture, and communications to support in an operations setting
  • Embraces a holistic problem-solving approach to identifying issues with high-level vehicle functions and driving specific resolutions into single components
  • Ability to comprehend schematics, electrical diagrams, and connector end views/pinout.

Bonus Qualifications:

  • Experience with electric vehicle technology
  • Experience with remotely supporting vehicle troubleshooting
  • In-depth knowledge of Toyota vehicle systems and diagnostics tools
  • Experience with Linux & Python-based programming systems for fleet-level data processing
  • Experience with software that interfaces with hardware
  • Familiarity with networking, TCP, and socket programming
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $123,000 to $156,000 annually. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.