Issue Resolution Engineer



Fremont, CA, USA
Posted on Friday, June 28, 2024
We are passionate and purposeful inventors, builders, and doers, committed to our work. We have a unique opportunity to revolutionize personal transportation, and we need your help! In the role of Issue Resolution Engineer, you will be tasked with swiftly resolving any vehicle issues encountered in the factory to ensure the smooth flow of production. Additionally, you will collaborate across departments to identify and address the root causes of these issues.
Join forces with the Plant Issue Resolution Team to effectively communicate, assign, and engage the appropriate stakeholders for build issues on Zoox’s level 3 and level 5 vehicles. This is crucial to ensure that the vehicles delivered from the factory meet Zoox's high-quality standards and to help us achieve our production goals. We are in search of an engineer who can take the lead on New Product Introduction (NPI) for a system to the line and provide ongoing production support. If you have a strong aptitude for close communication and collaboration with various teams, including Vehicle Engineering, Advanced Hardware Engineering, Firmware, System Engineering, Core Software, Procurement and Strategic Partnerships, Logistics, Corporate Quality, and Supplier Quality, we'd love to hear from you!

In this role, you will:

  • Contain issues discovered during the manufacturing assembly process and end-of-line testing to unblock the line and identify opportunities for performance improvement
  • Collaborate with cross-functional engineering teams and lead root cause analysis for pre-fleet release issues, identify and prioritize potential blockers, and optimize for design for manufacturing (DFM)
  • Manage and lead new changes and new product introductions through prototype and production launches in all value streams by developing an end-to-end plan and leading implementation discussions
  • Create metrics and dashboards to monitor issue resolution health and present reports with clearly identifiable key takeaways to leadership
  • Review manufacturing processes and identify improvements to drive DFM using Lean and Six Sigma methodologies.


  • B.S. or M.S. degree in Electrical Engineering or related technical field and 8+ years of experience in manufacturing or vehicle engineering
  • Technical understanding of multiple vehicle systems, including electrical systems, wiring harnesses, control units, and autonomous vehicle hardware.
  • Demonstrated proficiency in performing quality root cause analysis and corrective/preventive actions for complex systems
  • Demonstrated experience driving Design for Manufacturing (DFM)
  • Automotive experience at the OEM or Tier I supporting the launch of new products on the manufacturing line

Bonus Qualifications

  • Experience in start-up/product launch activities
  • Experience using Dassault 3DX, Delmia, and SAP ME/MII
  • Experience with data analytics
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $130,000 to $210,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
About Zoox
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.
If you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter.
A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.