Senior Executive IT Service Technician
Zoox
IT
Foster City, CA, USA
Posted on Oct 29, 2024
Zoox was founded to make personal transportation safer, cleaner, and more enjoyable–for everyone. To achieve that goal, the team created a whole new form of transportation.
We’re looking for a Senior Executive IT Service Technician to join our team to provide exceptional white-glove support to our executive office. In this role, you will enable our executives by solving technical challenges, and through a commitment to excellence, build strong partnerships with teams across Zoox. You will also drive operational excellence by partnering with our IT Services & Support leadership to up-level the support experience for everyone at Zoox.
This role is for you if you have a passion for providing exceptional customer service, extreme attention to detail, and can effectively communicate highly technical ideas. Most importantly, you must have a genuine passion for the Zoox mission.
This is an on-site role requiring five days per week in our Foster City offices. Some travel outside of the Bay Area may be required to support executive events or meetings.
In this role, you will:
- Provide white-glove IT support for the executive team at Zoox, ensuring the highest quality of service
- Promptly respond to executives and their assistants, including after hours on-call, via text, phone, email, or Slack
- Support executive assistants in the planning and execution of weekly, quarterly, and annual executive meetings or events
- Partner with other IT teams to quickly resolve technical issues, and where necessary implementing preventative measures
- Coordinate with the Audio Visual team to ensure the highest quality meeting or event experience for our executives
- Define and maintain processes and playbooks to drive service consistency and swift failover to a contingency procedure
- Provide regular updates to both executive and IT leadership on reported issues, projects, or other work completed
Qualifications:
- 8 years of experience in a customer facing IT Support role, with at least 5 years of experience supporting executives
- Proven ability to thrive under pressure, particularly resolving time-sensitive issues in front of groups of executives
- Exceptional organizational and communication skills, with the ability to work effectively with technical and non-technical stakeholders
- A commitment to excellence, with an extreme focus on customer satisfaction, responsiveness, and attention to detail
- Proficient in troubleshooting macOS, iOS, and Windows
- Ability to provide support for meetings in the early evenings on a weekly basis
Bonus Qualifications:
- Experience administering Google Workspace, Zoom, or other enterprise collaboration tooling
- Experience with livestream production, troubleshooting conference room hardware, or other audio visual equipment
- Experience using ServiceNow to manage work and define/track KPIs
Compensation
There are three major components to compensation for this position: pay, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The pay range for this position is $140,000 to $168,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The pay range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.