In this role, you will:

• Oversee the day-to-day activities of contract associates, ensuring all pre-mission tasks—including software/firmware deployment, sensor cleaning, and safety checks—are completed on time and to Zoox standards.
• Serve as the primary point of contact for the shift to resolve blockers. Provide immediate guidance when field incidents require on-site technical decisions or when vehicle preparation hits critical delays.
• Supervise and mentor a team of contract associates, ensuring high productivity, accountability, and adherence to Zoox’s operational playbooks.
• Conduct new-hire onboarding and continuous training for contingent staff, ensuring the team is proficient in using internal tools and following standard operating procedures (SOPs).
• Act as the first level of quality control for all data reporting and vehicle readiness documentation, ensuring 100% accuracy in our "Up/Down" fleet status tracking.
• Act as the first level of quality control for all data reporting and vehicle readiness documentation, ensuring 100% accuracy in our "Up/Down" fleet status tracking.
• Enforce OSHA guidelines and Zoox health and safety policies, ensuring the workshop is organized and the facility is in a "mission-ready" state.
• Assist the Team Lead in tracking KPIs related to mission start-time delays and vehicle turnaround efficiency, providing "ground-truth" context for performance gaps.
• Manually drive auxiliary vehicles when needed and provide logistical support for the movement of assets and equipment within the geosite.
Travel Requirements: less than 20%

Qualifications

• 6+ years of relevant work experience in an operations-based environment
• 2+ years of people leadership experience. Experience leading teams in technical, automotive, warehouse, or high-volume service environments.
• Leading Contingent Workforces: Proven experience supervising contractor or agency staff, including managing shift schedules and performance.
• Technical Proficiency: Ability to quickly master proprietary software tools and troubleshoot hardware/software interface issues.
• Problem Solving: Ability to act as an escalation point, making quick decisions to keep operations moving when technical or logistical blockers arise.
• Communication: Strong verbal and written skills; ability to provide clear instructions to a team and concise updates to the Team Lead and Dispatchers.
• Team player who collaborates well cross-functionally. Excellent written and verbal skills. Must be honest, responsible, and an outstanding communicator.
• Proficiency in MS Office/Google Suite, especially Excel or Sheets
• Possessing an “Extreme Ownership” and growth mindset.
• Clean Driving Record: A valid driver’s license with zero points on your record.
• Physical Requirements: Ability to lift up to 50 lbs and stand/walk for the duration of a shift.
• Ability to work on-site at your assigned location for all scheduled shifts

Bonus Qualifications

• Bachelor's Degree in a relevant field (business management, operations, finance, etc.)
• Experience with autonomous vehicles, or a similar safety-critical industry
• Experience in a fast-paced and dynamic service environment.
• Experience with Lean Six Sigma or other process optimization methodologies.
• Familiarity with fleet management software.

80000 - 110000 USD a year