PORTFOLIO JOBS

JOIN ONE OF OUR COMPANIES!

Robotics Field Service Engineer

Formic

Formic

Chicago, IL, USA
Posted on Wednesday, January 10, 2024

Who We Are:

At Formic, we’re on a mission to revolutionize American manufacturing and create more abundance in the world. We believe in continuing the American legacy of innovation by making automation accessible to all manufacturers and increasing their factory productivity by 10x.

Built upon deep expertise in robotics and manufacturing, our unique Pay-for-Productivity robotics solutions combine the best automation technology, tools, and uptime services for manufacturers, paving the way for a new era of supercharged efficiency and competitiveness.

As the world faces growing pressure from rising costs and labor shortages, Formic is a uniquely powerful tool in overcoming these challenges. Fueled by our vision for a resurged “Made in America,” we’re growing fast - achieving 70% quarterly growth in customer count and ARR, with ~30% of our customers having already deployed multiple systems.

Supporting us in our mission, with investments thus far totaling over $30 million, are backers including Lux Capital, Initialized Capital and CEOs and founders of multiple Fortune 50 companies.

As a Robotics Field Service Engineer at Formic, you will be responsible for performing preventive maintenance, installations and corrective maintenance at customer sites. The ideal candidate will be detail-oriented and have a track record of building relationships with our customers and other members of the team. You will work alongside our customers, engineering team, suppliers and third party robotics integrators. You will need to be a self-starter who can manage their time effectively. The ideal candidate is located in, or would be open to relocation to Chicago, Illinois and lives within close proximity to a major airport to facilitate quick and easy travel to customer sites in other parts of the United States, as needed.

As Field Service Engineer, you will:

  • Work on the forefront of robotics automation using Formic’s suite of monitoring and diagnostic capabilities to guide preventive, corrective, and predictive maintenance activities across Formic’s growing fleet of deployed robotic cells
  • Demonstrate passion about robotics-centric automation, be energized by the variety of manufacturing settings they will encounter and will use their demonstrated troubleshooting and maintenance skills to meet and exceed customer expectations
  • Mentor Field Service Technicians and more junior Field Service Engineers
  • Effectively communicate with all levels of internal and external stakeholders from operators to senior management and executives
  • Proactively identify potential problems and provide solutions, instilling customer confidence in Formic service
  • Provide detailed service reports that list the Issue, root cause analysis (RCA) and solution
  • Lead RCA activities with a team of engineers and technicians across the team
  • Demonstrate a high level of attention to detail in everything thing you do
  • Coordinate and execute inspection, maintenance, and repair tasks on robotic-centric manufacturing cells in the field
  • Systematically diagnose technical issues, apply standard resolution tactics, and repair equipment with consistency
  • Assist in the development and refinement of maintenance procedures and tools
  • Deliver positive interaction with customers when performing warranty and service repairs and preventive maintenance tasks
  • Coordinate onsite schedule (self, vendor, and when applicable, other technicians) in alignment with customer expectations
  • Document all work performed in a timely manner
  • Ensure compliance with safety regulations and policies
  • Ensure clean and safe work environment

What makes you a great fit:

  • Four year college degree in Engineering - or similar - or equivalent work experience required
  • 4+ years field service experience with robotics automation
  • CMMS programming experience required
  • Must be a self starter and able to work independently
  • Ability to travel/be on the road to visit Chicago-area customers up to 80%, with up to 25% requiring overnight stays
  • Ability to work alternative schedules to support production outages, including some weekends, nights and on-call hours

What we look for:

We’re building a company from the ground up, so every single person we hire has a massive impact on our team, culture, and ability to accomplish our mission. While each individual brings their own unique skills and perspectives to Formic, we look for people who share our vision and act in alignment with our Operating Principles. If this sounds like you, Formic could be the place for you:

  • Fearless Optimism: You share our ambitious vision of what we can accomplish. You’re aware of the challenges we will face as a startup doing new things in an old space, but you’re energized by the incredible opportunity we have to drive change for our customers, and for the manufacturing industry at large.Factories First: You have a strong customer focus, no matter who your customer is. You seek to make things easier and better for our customers, even if it makes your job a little harder.
  • Today, Not Tomorrow: There are always plenty of projects to tackle in a startup, but you prioritize, take accountability for work, and have a bias toward action.Be Right Often: You don’t do things just because that’s how they’ve always been done. You keep looking for ways to improve, seek out feedback along the way, and back your decisions up with data.
  • Made of Rubber: Just like rubber, when you fall you bounce back up. You know there’s going to be a lot of challenge and change in our work ahead but you are adaptable, resilient, and ready to thrive through it all.
  • Good Baton Passes: You work with a desire to make things easier and better for your team members. You use empathy to understand the needs and goals of others and support each other so Formic can be successful together.

Total Rewards:

Total rewards packages at Formic consist of salaries benchmarked against similar stage growth companies, insurance (medical, dental, vision, life, STD, LTD), and equity in Formic itself. As an early stage startup, equity is an important part of our investment in you, and your investment in Formic. When Formic succeeds, we all succeed.

Final offer amounts are custom-crafted, based on the cash/equity ratio preference of the candidate, as well as their experience, geographical location and cost of labor, and more, and may vary from the range listed below. Ultimately we’re seeking top performers who will make a difference to our business, and we’re open to negotiating the compensation structure for the right candidate.

The expected base pay range for this position is $70,000 - $125,000.

#LI-MB1

What We Offer:

Formic believes we do our best work when we are equipped to take care of ourselves and our loved ones. To support this Formic offers comprehensive benefits and perks for full-time US-based employees*, including:

  • Equity in Formic: your slice of ownership in a fast-growing Series A startup, backed by some of the best investors in the world
  • 99% coverage for Medical, Dental, and Vision insurance plans (75% coverage for dependents) via Blue Cross Blue Shield and Guardian
  • FSA & DCFSA
  • Life insurance, Short Term Disability, and Long Term Disability plans (covered at 100%) via Guardian
  • Employee Assistance Program
  • Paid parental leave
  • Company-sponsored 401k
  • $2,000 Home Office allowance
  • Monthly Phone & Internet Reimbursement
  • Flexible time off policy and 10+ company holidays
  • Bi-annual all-company retreats

*As our team grows, our benefit and perk offerings for employees based outside of the United States will vary. We are happy to discuss these options with you as part of our recruiting and interviewing experience.

Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person’s merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to careers@formic.co.