IT Support Specialist (Dallas/Fort Worth)

Vesta Healthcare

Vesta Healthcare

IT, Customer Service
Dallas, TX, USA
Posted on Saturday, September 2, 2023

Nice to meet you, we’re Vesta Healthcare.

Vesta Healthcare is a startup with a simple mission: Delivering extraordinary outcomes by unlocking the power of caregivers. Caregivers are one of the largest, most untapped resources in the healthcare delivery system and are the unsung heroes of their care recipients. Yet despite their vital role, they are largely unsupported and invisible to the healthcare ecosystem.

At Vesta Healthcare, we enable people with personal assistance to thrive at home, in their community by assuring the people they rely on, their caregivers, have the resources, data, and support they need. We achieve this through a combination of analytics, technology, services, and deep healthcare expertise. Our analytics help identify and target the right people and populations. Our technology creates real-time connectivity and actionable data out of observations. Our services connect to real people who can help when needs arise, and our healthcare expertise helps us understand how we create value for both payers and providers.

Our program monitors in real-time, identifying issues before they become health events, and helping connect those in need with those who can help via technologies such as video, chat, and telephone. Our technology platform includes home-based mobile applications, a clinical dashboard, and data analytics on data not previously available to health professionals. We are disrupting a $109 billion industry and have just closed our latest funding round with a blue-chip list of investors.

We’re looking to add to our team of experts who care deeply about our mission.

Our team is passionate, driven, collaborative, intellectually curious, and excited about the opportunity to transform our healthcare system. We're inspired by caregivers and seek to create a platform that recognizes, utilizes and supports the vital role they play. We strive to continuously learn, explore, experiment and achieve results. We are here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids)

The ideal teammate would be…

An IT Specialist who’s passionate about working closely with a team of engineers, clinicians, and care managers who are changing the way we age at home. Someone who is able to support our information assets and operations, enterprise software, implementations, and provide IT support. They are capable of helping fix both individual and company-wide tech issues with a smile on their face. Being an individual contributor, this person won’t be afraid to roll up their sleeves and dig in.


The ideal teammate would be able to:

  • Document and manage inventory and configuration of PCs/Macs for new employees, on-boardings and off-boarding
  • Manage the supply chain for mobile devices deployed to clients, including, configuration, deployment, and reclamation
  • Provision enterprise software licensing, deployment, and documentation of applications including, but not limited to:
    • Enterprise infrastructure - Google Workspace
    • Zoom
    • Salesforce
    • Microsoft Office 365
    • MDM - JAMF / Kaseya / Hexnode
    • VOIP - RingCentral
  • Provide IT support after escalation from our 3rd party IT support vendor
  • Assist management with security related deployments and audits

Would you describe yourself as someone who has:

  • The ability to work from home and lives in the Dallas/Fort Worth area (required)
  • The ability to travel to Frisco, TX to pick up and drop off equipment. Currently estimated at 1 to 3 times per week based on equipment needs (required)
  • A minimum 3 years experience supporting IT systems and networks (required)
  • Experience working with Macs AND PC’s (required)
  • Experience working in a regulated healthcare environment/full understanding of HIPAA requirements (preferred)
  • Excellent communication skills and attention to detail
  • Strong customer focus and a sense of urgency
  • Strong organizational skills, including the ability to prioritize several tasks simultaneously
  • Passionate about our mission to improve people’s lives
  • Comfortable in a dynamic and always evolving start-up environment

In addition to amazing teammates, we also offer:

  • Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
  • Paid vacation
  • Paid Sick/personal days
  • 12 paid holidays
  • One time reimbursement to set up your home office
  • Monthly reimbursement for internet or other home office expenses
  • Monthly gym reimbursement to be used for gyms, home equipment, online classes, etc
  • Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
  • Voluntary benefits such as Pet, Home and Auto, Legal Insurance plus more
  • Pre-tax Flex Spending/Dependent Care/Transit accounts
  • 401k + match
  • Partial ownership of Vesta Healthcare via stock options

Pay range is $60,000 - $65,000 based on experience. (The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level).

If yes, then we look forward to speaking to you!

Vesta Healthcare is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Vesta Healthcare is an Equal Opportunity/Affirmative Action Employer. Candidates are selected without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law.